Employee training and development
Customer service expert
•Performed general clerical duties as needed such as completing forms and reports.
•Confered with Assembly Technician Lead and Manager to determine progress of work and to provide order status.
•Assembled various components within established assembly time standards while adhering to procedures and set specifications.
•Used Method Instructions to assemble equipment.
•Inspect parts to ensure that quality standards are maintained.
•Provide responsibility for the quality of work.
•May cross train to perform other duties on the production lines.
•Performs simple calculations.
•Clean and maintain work area.
•Will be required to wear personal protective equipment relevant to work area.
Other duties as needed and assigned
•Received and scans large stacks of documents with excellent attention to quality.
•Scan to file of hard copy job following standard operating procedures.
•Inspect finished work for accuracy
•Conscientious and consistent effort to quickly and accurately complete each task and/or job is the company's productivity standard
•File records as needed
•Destroy documents as stated within the policy
• Process guest registrations, including collecting payment
• Complete shift reports
• Respond to guest needs, special requests, and complaints; alert the appropriate manager to potential issues as needed
• Assist customer with making room keys
• Assist customers in various assignments including finding nearby attractions, restaurants, and etc.
• Prepare coffee for guest
• Transmit and receive messages via telephone and fax machine
• Sort and rack incoming messages and mail
• Assist guests with requests and problems related to their stay at the property
•Resolve guest complaints, ensuring guest satisfaction.
•Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation. b) all room types, numbers, layout, decor, appointments and location. c) all room rates, special packages and promotions. d) daily house count and expected arrivals/departures. e) room availability status for any given day. f) scheduled daily group activities.
•Pick up, count and maintain bank. Secure bank at all times.
•Read the log book daily, and record all pertinent information in the log book.
•Process currency exchange and payments to guest accounts.
•Process adjustments, rebates, paid outs and credits as required
•Verified that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system
•Run Room & Tax verifying that all room rates posted.
•Verify Cashiers Report to drop log and paperwork.
•Record room statistics.
•Close P.O.S. after all work was balanced.
•Run end of day program and close day.
•Check that interfaces are up and running.
•Run daily Flash Reports and distribute accordingly.
•Run morning reports and backup reports and distribute accordingly.
•Print express check out folios and distribute.
•Sign out and brief relief.
•Review Night Audit checklist and verify that all work has been completed.
•Restock all printers.
•Fill out and deposit payment and corresponding checks.
•Review status of assignments and any follow-up action with on-coming Supervisor.
•Document maintenance needs on work orders and submit to Manager/Supervisor
•Provided a total sales solution to the customer regarding their wireless/mobility needs that includes: selling the value for Sprint's devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience, protecting their investment
•Delivered an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand
•Met key performance objectives that include sales and customer satisfaction goals
•Made certain accurate customer account set-up so they are ready to use when leaving the store
•Identified the right solutions to customer billing, technical and or account issues
•Completed all courses in your curriculum path with the required time frame
•Complied with all operational policies and procedures including the Sprint Code of Conduct
•Promote innovation and friendly competition to deliver unparalleled customer experience
•Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
•Determined customer needs based on personal features and other customer preference related factors
•Demonstrated knowledge of store products and services to build sales and minimize returns
•Maintained a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer – the most important person in our stores
• POS procedures
•Assisted customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
•Recovered shoe sales floor and scan inventory back into stock
•Maintained integrity of shoe inventory by ensuring accuracy of scanning and placement
•Receive and process new merchandise
Volunteer at Mustang Center teaching English to adults and teens! 2010 - until
10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type 30-40 WPM, Typing, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading ComprehensionCash handling,Professional and friendly, Careful and active listener, Multi-tasking, Production, Mechanical Assembler, Packager, Labeling, Inventory
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: