Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to
accomplish objectives with creativity, enthusiasm and humor.
Align career development and goals with an organization that provides advancement opportunities
commensurate with demonstrated initiative and contributions.
Skill Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
Middle Tennessee State UniversityMurfreesboro, TNExpected in 5/2002 ā āBachelor of Science:Criminal Justice and Psychology - GPA:Criminal Justice and Psychology
Core Accomplishments
Professional Experience
Clearcapital.Com, Inc. - Customer Support Specialist Dallas, TX, 02/2015 - 03/2016
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
in timely and accurate manner.
Serve as liaison between customer support team, management and technicians to improve customer service and business productivity.
Prepare documentation and reports on routine customer correspondence for future reference purpose.
Assist directly or route technicians to the appropriate personnel for assistance.
Monitor 16-25 technicians daily using Fleetmatics Reveal.
Place orders from Home Depot that technicians or managers need.
Waste Pro Usa, Inc. - Route Supervisor Jackson, MS, 04/2013 - 02/2015
Dispatch 80-100 drivers per day.
Keep in close contact with Nissan about drivers and their locations.
Make sure drivers are picking up the correct loads of parts and are at the correct suppliers.
Answer multiple phone lines.
Dispatch drivers load information into the computer.
Six Flags, Inc. - Office Clerk/Cross dock Analyst Valencia, CA, 06/2012 - 04/2013
Generated billing for drivers so parts from Nissan could be shipped out.
Calculated weight of parts shipping out in order to update the revenue spreadsheet daily in excel.
Matched up UCLS from parts received.
Ensured all invoice copies and bills of lading were filed daily.
Printed labels for parts being shipped to the Nissan plant in Smyrna.
Answered multiple phone lines.
Provided efficient customer service to clients.
Check discrepancies for dock workers.
Close out all loads in cross dock.
Make sure all tickets from cross dock are matched up with correct loads.
Print cross dock tickets and put the correct hold stickers on them.
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