Administrative specialist, office support and customer service professional with 10+ years of diverse experience. Excellent oral and written communication skills, demonstrated interpersonal skills, and proven organizational and administrative expertise. Valued for ability to manage office operations, improve systems, meet deadlines and implement new administrative procedures. A punctual, friendly, team-oriented staff professional dedicated to continuous learning and improvement of self and others.
Microsoft Office Word, Excel, PowerPoint and Publisher
09/2013 to Current
Customer Support SpecialistTexas Gas Company － El Paso, TXI assist customers with understanding their accounts and also assist with payment arrangements if they are qualified. I assist with making address changes and also assist with connections or disconnect orders.
11/2011 to 09/2013
TECHNICAL SUPPORT SPECIALISTAcs － El Paso, TX
Provides technical and network problem users to end users by performing a question diagnosis
while guiding users through step-by-step solutions.
Verifies proper hardware and software set up,
power cycling equipment, assisting with navigating around application menus and trouble shooting
03/2011 to 05/2012
ASSISTANT MONITOR / DRIVERCradles and Crayons － El Paso, TX
Performed routine clerical, administrative, education and transportation duties for a daycare.
Utilized office automation systems and handwritten methods to record operational information, update vehicle records, and maintain child transportation data.
Enforced facility and child administrative security protocols.
Verified and logged identification of guests and/or unknown family members.
Maintained files and records related to personally identifying and medical information, Freedom of Information Act and Privacy Act data.
Implemented safety and security protocols while transporting children to and from day care centers in an 18-seat van.
Complied with all DoT and company regulations governing vehicle operation, transport, and licensing.
Served as a backup monitor and teacher.
Implemented developmentally- and age-appropriate activities.
Coordinated program activities or training to prevent conflicts with driving duties.
08/2008 to 03/2011
ASSISTANT TEACHER / DRIVERArmed Services YMCA － El Paso, TX
Performed a wide variety of educational, transportation, clerical, office administration, and customer service duties.
Functioned as liaison between parents/family members and organizational staff.
Provided general office automation, administrative and clerical support.
Provided professional reception to guests/customers both in person and over the phone.
Responded to questions and inquiries requiring a basic knowledge of the daycare's mission, functions and programs.
Maintained suspense files and related internal administrative controls, e.g., for daily attendance logs, incident reports, meal counts, behavioral problems, and medical records.
Proofread and edited documents, curriculum and correspondence to ensure the correct use of grammar, spelling, capitalization, punctuation and terminology commonly used in office settings.
Maintained behavioral, medical, daily activity and meal records and files.
Drove mini-buses on prearranged schedules to pick up and drop off children to and from the daycare.
Initially started as volunteer in 08/2008.
Brought on board as full employee in less than one month due to performance, initiative and love of the job.
11/2000 to 11/2001
CUSTOMER SERVICE REPRESENTATIVEGC Services － Copperas Cove, TX
Performed the full range of customer communication, financial services and account management duties for a third-party call center.
Dealt specifically with account-related issues for a national bank.
Operated a computerized telephone system and account management system.
Utilized office automation software to perform data entry, initiate financial services and modify account information.
Accurately filed, proofread, and corrected notations and data entries.
Effectively and politely communicated with clients with a variety of personalities and age groups.
Transferred escalated or aggressively confrontational calls to appropriate departments and supervisory elements.
05/1998 to 12/1999
ASSISTANT CLERKDavid L. Carrasco Job Corps Center － El Paso, TX
Provided diverse office automation, administrative and clerical support.
Retrieved and compiled information for administrative and recurring technical reports, as requested by main office staff.
Acted in a front office reception capacity greeting and assisting incoming customers.
Recorded and forwarded phone and in-person messages to the appropriate parties.
Helped in maintaining recordkeeping and filing systems.
Education and Training
Associate of Applied Science: Business ManagementVista CollegeBusiness Management
Certificate of Business Administration - Computer Career Center of El Paso
Intermediate conversational skills in Spanish
account management, Administrative, automation, backup, basic, Business Administration, call center, clerical, Communication Skills, hardware, clients, Client Relations, Customer Service, Data Collection, data entry, diagnosis, driving, filing, financial, front office, general office, Excel, Microsoft Office, office, PowerPoint, Publisher, Word, network, office administration, office automation, organizational, pick, protocols, Reception, safety, Secretarial, Spanish, supervisory, teacher, telephone, phone, transportation, trouble shooting