customer support assistant quality control specialist resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent and professional with expertise in conducting market analysis and recognizing trends within territories. Accomplished Sales Representative with solid sales history and experience.
New Brunswick High SchoolNew Brunswick, NJExpected in 06/2004 ā āHigh School Diploma: - GPA:
Work History
Medical Diagnostics Lab - Customer Support Assistant/Quality Control Specialist City, STATE, 02/2020 - 04/2021
Tracked and maintained specimen information to guarantee prompt and successful delivery of reports to Doctors offices, Law offices and Customers .
Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated customers' potential needs to make appropriate recommendations.
Communicated with approximately 80-100 clients daily to understand needs and explain basic results.
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Answered constant flow of customer calls with minimal wait times.
Bakers (3rd Party Services) - Customer Service Representative/Recruiter City, STATE, 12/2016 - 01/2020
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Responded to customer requests for products, services and company information.
Thoroughly explaining details.
Assisted customers with setting appointments, special requests.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered constant flow of customer calls with minimal wait times.
Provided information regarding change in accounts.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Recommended, selected and helped locate and obtain information based on customer requests.
Cross-trained and backed up other customer service representatives via zoom.
Answered average of 70-85 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing information.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Effective liaison between customers and internal departments.
Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction.
Entered data into In-house computer database system.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
College Savings Bank - Sales Representative/Customer Service Specialist City, STATE, 03/2014 - 07/2016
Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Delivered superior customer service to retain existing customers and attract future customers.
Exceeded call monitoring expectations through accurate reporting and processing.
Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
Built client list and strengthened customer relationships through consistent communication via phone and internet.
Prepared invoices, reports, financial statements and other documents using Excel and In-house database systems.
Determined customer needs and interests to recommend investment packages to customers.
Obtained referrals with existing clients to generate new business, boosting overall sales.
Set and achieved company defined sales goals.
Informed customers of promotions to increase sales productivity and volume.
Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.
Exceptional computer skills
Generated advertising brochure for vendor use.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Quoted prices, credit terms and other specifications.
Maintained high levels of product knowledge and solutions to covert customers and increase sales.
Served customers with knowledgeable, friendly support at every stage of investing.
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Resume Overview
School Attended
Ashworth College
New Brunswick High School
Job Titles Held:
Customer Support Assistant/Quality Control Specialist