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Customer Sevice Resume Example

Resume Score: 80%

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CUSTOMER SEVICE
Summary

Friendly. Fast learner. Capable of maintaining composure when under pressure. Offering 28 years of experience in providing patrons with superior service. Weather it be manufacturing or bartender. My only drawback now is I am not 25 anymore. I am going to be honest on here. I am 68 and living on SS and Pension, which definitely is not enough. Looking for a job that does not require a lot of heavy lifting, that is why I prefer to sit and answer phones and run errands for office if possible. I realize this is probably not going to go good for me as far as getting a job of my choice, but I have to try.

Skills
  • Guest assistance
  • Permit applications
  • Customer assistance
  • Customer service excellence
  • Billing and coding ( would like to learn )
  • Payment verification
  • Receptionist
  • Answering phone
Experience
Customer Sevice12/2011 － 04/2012StarTekJonesboro, Arkansas

Had 6 weeks of class performing mock phone calls to customers in classroom. Also had to do a slide show on what we learned in class. After which, went out into the plant and started taking calls for AT&T. Problem solving, upgraded to Quality and then to a teaching position in the classroom on procedures on how to properly take calls on the floor.

  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Assisted approximately 50-60 customers each 8 hour period with AT&T questions.
  • Answered 50-60 inbound calls per day and directed to designated individuals or departments.
  • Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed customer service inquiries quickly and accurately.
  • Reduced process lags and effectively trained team members on best practices and protocol.
Bartender Shift Manager12/1995 － 12/2010Faternal Order Of EaglesJonesboro, Arkansas
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Mitigated behavioral issues and liability related to customers' excessive drinking by cutting off customer.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Neatly sliced and pitted fruit or garnishing drinks.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Maintained tight financial controls with highly accurate daily registers.
  • Managed up to 300 customers per shift while simultaneously assisting 20 restaurant servers.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecast needs.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Informed waitresses and the bartenders the importance of good manners and attitudes with the customers. Entered end of night sales on spread sheet, ordered food and liquor, opened and closed the club during working hours.
  • Server Awareness. June 2006
Quality Assurance Tech05/1978 － 01/2005Bosch Power Tool CorporationWalnut Ridge, AR
  • Monitored multiple databases to keep track of all company inventory.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review from 2002 -2005.
  • Head Packer, labeled cartons, packed finished products, inserted manuals and operated shrink machine, place bundled tools on skid properly with proper quantity.
  • Repair person, broke down tools that were rejected from the line to see what was wrong with them. Fixed and replaced on line to be inspected again.
  • Inspector, inspected quality of the tool.
  • Quality Assurance Tech, Inspected a quota amount from each skid of tools , checking to see if tool is made and packed to specification by bill of material.
  • Screw Machine operator and set up, Fixed machines if needed, loaded wire on machines, relieved workers when needed,re_work bad parts.
  • Material Handler, drove fork truck, shipping and receiving, incoming and out going. update stock location on computer when stock was put into racks,worked during end of year inventory.
Education and Training
05/1984GED:Black River Technical CollegePocahontas, AR
Some College (No Degree):Black River Technical College - Business AdministrationPocahontas, AR
  • Completed continuing education in Basic Blue Print Reading and Sketching. July 1983
  • Transformation of American Industry. October 1988
  • Lotus 1 2 3 . August 1989
  • ISO 9000. July 1991
  • Quest. March 1992
  • Basic Measurements and Dicaliphers. July 1992
Some College (No Degree):Black River Technical College - Work Keys TrainingParagould, AR
  • Completed coursework in work keys training, April 2008
  • Completed Reading for information (score 6)
  • Applied Math (score 5)
  • Locating Information (score 5) needed to score a 3 in all of classes.
Baseball Fanatic

I love St. Louis Cardinals, when giving the opportunity to go watch I never turn it down. I watch every game on TV or in ST Louis.

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Resume Overview

Companies Worked For:

  • StarTek
  • Faternal Order Of Eagles
  • Bosch Power Tool Corporation

School Attended

  • Black River Technical College

Job Titles Held:

  • Customer Sevice
  • Bartender Shift Manager
  • Quality Assurance Tech

Degrees

  • 05/1984 GED : Black River Technical College
    Some College (No Degree) : Black River Technical College - Business Administration
    Some College (No Degree) : Black River Technical College - Work Keys Training

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