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customer servicing lending supervisor resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Highly committed with hardworking mentality to maintain quality of services and products.

Skills
  • Driven to exceed set goals
  • Marketing skills
  • Excellent customer service skills
  • Operations Management
  • Leadership/Teamwork
  • Attention to details and time management to meet deadlines
  • Proficient in Microsoft Office including Excel, PowerPoint, and Day-force
  • Marketing
  • Conflict Resolution
  • Communication Skills
  • Negotiation
  • Policies and procedures
  • Verbal and written communication
Education
Delta School of Business And Technology Lake Charles, LA Expected in 05/1998 Associate of Applied Science : Business Administration/Associate's Degree - GPA :
Work History
Taco Bell - Customer Servicing Lending Supervisor
Marietta, GA, 08/2017 - Current
  • Always have cheerful, positive attitude, and maintains positive work environment while ensuring agents are giving excellent customer service on every phone call.
  • Responsible for helping agents during the process of submitting an application with the customers though the online portal during inbound/outbound calls.
  • Coach and develop agents to successfully perform financial transactions including withdrawal of funds and payment assistance.
  • Run daily and monthly reports to help agents exceed personal and business targets.
  • Meeting our Online KPI's individual and as a team is very important and also having a personal goal always striving to the #1 team overall (staying Top 10 currently)
  • Ensure company policies and procedures are adhered along with all state and federal laws governing the financial services. Handle agent/customer concerns/complaints striving for positive results.
  • Interview, Hire, Train, Coach, Develop, and Mentor Online agents/team (conduction one on one's). Track and approve all days off and track late clock in on Dayforce while maintaining time sheets.
  • Consistently developing new and innovative new hire training curriculum to increase job performance and expectations.
  • Supervise day to day operations while providing excellent customer service and trouble shooting technical issues. Collaborate with internal departments such as IT , Verification , Banking , and HR if needed to make corrections or come up with a better process for business needs.
  • Led projects and analyzed data to identify opportunities for improvement
  • Develop and implement performance improvement strategies and plans to promote continuous improvement
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting that is shared with all my agents to keep with weekly performance.
Eastern Mountain Sports - Assistant Manager
Nashua, NH, 04/2011 - 06/2017
  • Originated, reviewed, processed, closed and administered customer loan proposals up to $6000.
  • Built lasting relationships with co-workers and customers
  • Collected on delinquent accounts by phone, field calls, evaluate collateral, or worked up legal court documents in order to meet/exceed monthly collection goal. Gathered new information to collect on P&L accounts to meet revenue and expenses.  
  • Maintained the customers' files and records with accuracy using exceptional organizational skills.
  • Demonstrated excellent customer service in the office as well as in the field.
  • Resolved product or service concerns by clarifying the customer issue; determining the cause of the problem; selecting and explaining the best solution to ensure first call resolution.
  • Trained the new employees aiding in meeting goals as a team.
  • Exercised the ability to multi-task prioritizing time efficiency.
  • Operated numerous office equipment, multi phone lines, ten-key, Excel, Word and other various programs in order to successfully produce superior work ethic meeting deadlines.
  • Outside Marketing- Develops marketing plan, tracks marketing success, organizes local store marketing and community events, develops effective business partner relationships, etc.
  • Overseen and executed the preparation of the daily cash report, daily deposits/cash, control cash, performed cash audits,  and monthly summary
  • Provided other transactions that best fit our customer’s needs;  money orders, check cashing, wire transfers/pay out through Western Union, or bill pay.
THE MONEY TREE - Manager in Training
City, STATE, 01/2009 - 04/2011
  • Navigated both positions of CSR and Manager in absences and surpassed highest expediencies of store goal.
  • Collected 92% of delinquencies in the year of 2010 and was Top Seller for the district for 13/16 months of employment. Worked with allegiance in excess of 50 hours per week in order to sustain the daily process to maintain the function of the company.
  • Cashed checks, posted payments, collected delinquent accounts, processed daily deposits and daily paperwork with accuracy.
  • Delivered outstanding customer service and maintaining strong customer relationships. Perform approved collection activities, maintain customer files and point of sale system, as well as ensure accurate cash controls within location.
  • Finalized all loan/sales contracts to close deals worth up to $9000.

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Resume Overview

School Attended

  • Delta School of Business And Technology

Job Titles Held:

  • Customer Servicing Lending Supervisor
  • Assistant Manager
  • Manager in Training

Degrees

  • Associate of Applied Science

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