Organized and efficient Customer Service/ Ticket Agent focused on putting passengers at ease and creating a positive travel experience. Exceptional problem solving and conflict resolution skills. Personable Customer Service/ Ticket Agent offering 2 months experience in the travel industry. Superb work ethic and desire to succeed. Ticket Agent knowledgeable about Rebooking IROC and Booking on different flights.Promotes customer loyalty by establishing positive relationships with customers. Ticket Agent well-versed in all aspects of booking, ticketing and Rebooking IROC.Committed to providing the highest quality service to every passenger.
Fluent in English
Familiar with CRJ,ERJ,M88,
Calm under pressure
Passion for travel
Energetic and enthusiastic
Active listening skills
Customer Service/Ticket Agent, Current Delta Airlines – Manchester,
Greeted passengers, verified tickets and directed passengers to assigned seats.
Addressed passengers' concerns about delayed and canceled flights and resolved the issue through announcements
Sold over 20 tickets and processed  ticket changes per [6hr].
Promoted upgrade options to customers, resulting in % increase in passengers choosing [Upgrade option].
Loaded, unloaded and transported cargo weighing up to 50 pounds between terminals and aircraft.
Relayed updates and information to passengers in a friendly and timely manner.
Maintained a friendly, positive attitude when dealing with distressed passengers.
High School Diploma: 1981 Central High - Manchester,