SEARCH

Customer Service Team Leader Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE TEAM LEADER
Summary

Ambitious individual enthusiastic about bringing skills and knowledge to a long-term position. Excellent communicator, administrator and multi-tasker versed in training, documentation and reporting procedures and successful human resources practices in recruitment, on-boarding and compliance management.

Skills
  • Bilingual
  • Versed in Microsoft Office programs
  • Documentation skills
  • Personnel recruitment
  • Policies implementation
  • Employee relations
  • Data evaluation
  • Payroll and benefits administration
  • Clerical support
  • High-energy attitude
Experience
07/2017 to 08/2018
Customer Service Team LeaderPublix Super Markets － Miami, FL
  • Motivated teams by recognizing and rewarding excellence.
  • Supported associates career development by discussing potential for growth within company.
  • Assisted with recruiting and hiring perspective candidates.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
  • Conducted pre-hire drug screening for all employment candidates
  • Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
  • Sorted job applications, vetted candidates and recommended individuals for key positions.
  • Explained human resources policies and procedures to all employees.
  • Completed payroll processing from start to finish for more than 200 employees.
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
  • Reviewed employee time sheets for accuracy and maintained accurate records in company system.
  • Updated new employee packages, training materials, benefits and announcements.
  • Developed and maintained documentation for new hires, training materials and benefits.
08/2018 to 11/2018
Campaign SpecialistUnited Way Of Miami-Dade － Miami, FL
  • Developed presentations and other materials to illustrate campaign performance for use in management meetings.
  • Gathered and evaluated data to improve future planning.
  • Offered to assist with special projects and events under supervision of Associate Director of Development.
  • Conducted research and development on existing and emerging products to highlight benefits and attract retention.
  • Researched topics to better understand the material prior to crafting educational presentations.
  • Incorporated variety of techniques including stories and inspirational messages into presentations to entertain attendees.
  • Delivered speeches to groups of people in various venues addressing company's mission.
Customer Service RepresentativePublix Super Markets － Miami, FL
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Addressed customer service inquiries quickly and accurately.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Provided training to store employees covering areas such as cash handling procedures and security requirements.
  • Handled cash and deposits using proper accounting procedures and documentation.
  • Automated office operations by managing client correspondence, filing, record tracking and data communications.
11/2018 to Current
Development OfficerUnited Way Of Miami-Dade － Miami, FL
  • Identified target audience and developed optimized communication plans to engage and interest individuals.
  • Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
  • Developed projections for annual revenues, including donations, sales and grants to support cash flow management.
  • Worked closely with senior leadership to establish funding objectives and devise workable development plans.
  • Performed prospect research to identify and engage potential donors and partner organizations.
  • Raised $ in funds during [Timeframe] to support programs across Miami-Dade county in financial stability, health and education.
Education and Training
06/2014
High School DiplomaMiami Killian Senior High School － Miami, FL
Activities and Honors
  • Young Leaders Miami Society
  • Women United of Miami Member
  • Lead Impact Network & Change Miami Member
  • National Society of High School Scholars
  • National Thespian Honor Society
  • Over 1,000 community service hours completed
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Publix Super Markets
  • United Way Of Miami-Dade

School Attended

  • Miami Killian Senior High School

Job Titles Held:

  • Customer Service Team Leader
  • Campaign Specialist
  • Customer Service Representative
  • Development Officer

Degrees

  • High School Diploma

Similar Resumes

View All
Customer-Service-Team-Leader-resume-sample

Customer Service Team Leader

Hyde Park, Massachusetts