Customer Service Supervisor resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Resourceful Manager driven to exceed customer expectations and maximize satisfaction. Bringing 20 years of experience in dynamic roles, with success in both autonomous, team, and leadership contexts. Highly skilled in conflict resolution and diplomatic communication.
Skills
Team Leadership
Training and Development
Prospecting Clients
Account Updates
Training and mentoring
Staff Management
Scheduling
Schedule Coordination
Expertise in Sales
Schedule Management
Workflow planning
Work History
Customer Service Supervisor, 01/2001 to 03/2020 Hearth & Home Technologies – Knoxville, TN,
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Established and updated work schedules to account for changing staff levels and expected workloads.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Codified office structures and processes to promote teamwork and performance.
Supervised 5 Peoples in providing excellent customer service to callers requiring assistance for Order Status and Order entry issues.
Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Warehouse Supervisor, 01/2001 to 01/2016 Weee! – Union City, CA,
Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Recorded information, shortages and discrepancies to keep records current and accurate.
Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
Completed daily operations on time and maintained high standards of accuracy.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Maintained high levels of accuracy in daily operations.
Created and enforced detailed organization processes to increase quality service standards.
Performed troubleshooting to resolve issues with equipment, devices and products.
Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
Started up and shut down processing equipment.
Oversaw daily operations and shipping and handling processes.
Plant Operations Supervisor, 06/1996 to 01/2001 Kellogg Company – Lancaster, PA,
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Collaborated with other leaders and executives to direct workflow and support operations.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Coordinated merchandising, promoted new products and increased brand awareness.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Dry Cleaner, 06/1982 to 01/1996 Marsden South – Pompano Beach, FL,
Started washers, dry cleaners, driers or extractors and regulated machine processes.
Sorted and counted articles removed from dryers to fold, wrap or hang items.
Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment.
Used portable machines and neutralizer solutions to pre-soak, sterilize, scrub and spot-clean contaminated or stained articles.
Mixed and added detergents, dyes, bleaches and starches to clean, color, dry and stiffen articles.
Applied bleaching powders to spots and sprayed spots with steam to remove stains from fabrics.
Used pressing machines and hand irons on appropriate garments.
Rinsed articles in water and acetic acid solutions to remove excess dye and fix colors.
Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
Sprayed steam, water or air over spots to flush out chemicals, dry material and brighten colors.
Cleaned machine filters and lubricated equipment to maintain consistent functionality.
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Performed maintenance and minor repairs on equipment .
Education
High School Diploma: , Expected in 06/1982 Eastern Christian High School - North Haledon , New Jersey, GPA:
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