Creative professional with extensive project experience from concept to development. Talents include customer service, logistics, training and operations.].Collaborative team player with strong communication, decision-making and time management abilities. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Flexible Ramp Agent highly motivated to keep airline operations running smoothly and efficiently. Effective problem solver who remains proactive and decisive while under pressure.
Completed all post-flight duties. Loaded and offloaded luggage and cargo with the use of conveyor belts or forklifts. Maintained ramp and warehouse areas. Marshalled and pushed back aircraft. Directed ground traffic, maintenance or baggage vehicles and airport workers.
Manage and develop team members to ensure a high quality customer service experience for passengers. Updated the quality control training manual and briefed fellow staff on changes.Developed and delivered training materials to field offices. Oversaw training and daily performance of three staff. Trained as a company facilitator and facilitated roll out of Leadership Training to supervisors and other personnel.
Picked up and transported cargo and baggage to and from aircraft.Tagged checked baggage with appropriate destination with a 95% accuracy rate. Protected customers' baggage from loss, theft and damage by handling them properly. Successfully completed Ground Security Coordinator training to further develop professional skills.
Temporary Clerk internship within at Washington Center, Air Route Traffic Control Center.
Worked in the Traffic Management Unit (TMU) and assisted the Air Traffic Manager (TMU) with daily operations including schedules, vacations, and personnel functions. Sat in on Air Traffic Courses and gained advanced knowledge of the Air Traffic Control system from an internal view.
Trained and Lead four to eight ramp agents as AIC (Agent in Charge) for two years in basic ramp duties. Checked baggage and collected baggage charges. Picked up and transported cargo and baggage to and from aircraft. Two years of supervisory experience training and maintaining safety on the ramp
Air Traffic Control Specialist Certificate
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