LiveCareer-Resume

customer service specialist data entry specialist resume example with 4+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dynamic & results-focused professional helping companies translate their business goals to reality. Possess extensive experience in Administrative Support & seeking to contribute to the organization's mission & grow to its next level. Proficient and proactive professional with excellent written, verbal & interpersonal skills who can develop proactive solutions & implement corrections with efficiency. Easily adaptable self-starter who swiftly adapts to shifting needs, demands & priorities of the organization. Adept at grasping company initiatives quickly to achieve organizational goals. Dedicated professional with superior work ethic, ambition with drive offering positive collaborative involvement to contribute value to promote a safe and thriving organizational environment.

Work History
06/2019 to 03/2020 Customer Service Specialist/Data Entry Specialist University Of Florida | Gainesville, FL,
  • Responsible for fielding inquiries from residents of NYC's 5 boroughs related to city-oriented issues while utilizing consultative techniques to understand customer needs & made strategic referrals to various NYC government agencies, including the NYC Police Department, NYC Department of Sanitation, NYC Department of Education, NYC Department of Buildings, etc.
  • Communicated with various NYC callers by telephone who spoke diverse languages through appropriate language line interpreter to resolve callers' issues
  • Handled hundreds of calls per shift, addressed customer complaints, created work orders, identified crisis calls and arranged for emergency assistance to resolve various issues such as criminal activity, vehicle accidents & medical emergencies & also mitigated dissatisfaction by employing timely and on-point solutions
  • Enforced established quality control standards & followed procedures for optimal customer interactions
  • Troubleshoot callers' inquiries regarding online related questions & online sign-on issues
09/2017 to 03/2020 Accessibility & Information Clerk/Inspector New York City Board Of Elections | City, STATE,
  • Issued ballots, provided instructions on how to correctly mark choices & collected voter ballots when required
  • Checked & verified voters' IDs, registration cards, eligibility & the correct addresses
  • Monitored candidates and members of the public for compliance with security, campaign & other procedures
  • Posted signs, instructions & statutory notices for incoming voters to view
  • Set up, monitored & maintained polling equipment
  • Attended appropriate training sessions and information briefings
  • Maintained ballot secrecy and confidentiality
  • Addressed voter questions & concerns from the opening to the closing of the polling booths
01/2018 to 10/2018 Reservationist & Travel Services Agent Global Contact Services | City, STATE,
  • Fielded hundreds of NYC Paratransit Metropolitan Authority's Access-A-Ride callers' inquiries via telephone from New York City's 5 boroughs, utilizing a high-volume inbound dialer system & the MTA's ADEPT computer system to perform data entry tasks, account verification and accurately evaluate callers' issues
  • Answered & assisted hundreds of daily phone calls & provided issue resolution to varied customers, including the elderly, visually and hearing impaired & disabled
  • Communicated & connected various foreign language speaking customers to the appropriate translation services to facilitate their transportation needs
  • Provided an efficient level of customer service by using active listening & effective interpersonal skills to answer questions, make recommendations and lead conversations to bookings
  • Managed online booking inquiries, kept detailed & updated account records and assisted callers with questions throughout the entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of products and services
11/2014 to 06/2016 Telephone Interviewer Universal Survey Center Incorporated | City, STATE,
  • Made outbound phone calls & administered phone interviews to survey participants utilizing a high-volume outbound dialer system in a call center environment
  • Utilized diversified scripts for on-demand phone project assignments to collect information from survey participants
  • Kept up-to-date records of customer interaction by recording relevant information from various survey participants while providing information about products, services and essential details to inquiries from various survey clientele
  • Communicated clearly & professionally with individuals from diverse cultural, socio-economic & educational, sexual, gender & religious orientations and backgrounds while gathering data & insights to facilitate the exchange of information while maintaining confidentiality when addressing sensitive information with tact and diplomacy
  • Recruited and screened hundreds of potential participants
Education
Expected in to to Bachelor of Science | Information Technology UNIVERSITY of PHOENIX, , GPA:
Expected in to to Associate of Applied Science | Business Administration KINGSBOROUGH COMMUNITY COLLEGE C.U.N.Y, Brooklyn, NY GPA:
Expected in 12/2021 to to Certification Teaching English As A Second Language (ESL) | INTERNATIONAL OPEN ACADEMY , , GPA:
Expected in 05/2021 to to Google Analytics Certification | GOOGLE, , GPA:
Expected in 03/2021 to to Google Ads Search Certification | GOOGLE, , GPA:
Expected in 06/2020 to to Contact Tracing Certification | COURSERA, , GPA:
Skills
  • Work Independently
  • Customer Service
  • Problem-Solving

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • UNIVERSITY of PHOENIX
  • KINGSBOROUGH COMMUNITY COLLEGE C.U.N.Y
  • INTERNATIONAL OPEN ACADEMY
  • GOOGLE
  • GOOGLE
  • COURSERA

Job Titles Held:

  • Customer Service Specialist/Data Entry Specialist
  • Accessibility & Information Clerk/Inspector
  • Reservationist & Travel Services Agent
  • Telephone Interviewer

Degrees

  • Bachelor of Science
  • Associate of Applied Science
  • Certification Teaching English As A Second Language (ESL)
  • Google Analytics Certification
  • Google Ads Search Certification
  • Contact Tracing Certification

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: