Versatile Scheduling Specialist with talent for resolving conflicts and building relationships. Offering expertise in schedule management and appointment setting.
· Met and exceeded productivity targets by handling every interaction with top-notch customer service.
· Reviewed account and service histories to identify trends and issues.
· Exceeded company productivity standards 98% on consistent basis, handling more than 100% of quota each day.
· Assisted customers in making payments on accounts, setting up payment plans when eligible.
· Documented and scoped actions taken to resolve issues after service calls.
· Consulted with customers to determine best methods to resolve service and billing issues.
· Asked probing questions to determine service needs and accurately input information into electronic systems.
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