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customer service specialist resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills
  • Call Centers
  • Customer relations
  • Data evaluation
  • CRM
  • Conflict mediation
  • Problem Resolution
  • Project management abilities
  • Call Center Operations
  • Retail sales customer service
  • Adaptive team player
  • High-energy attitude
  • Office equipment proficiency
  • Problem-solving abilities
  • Quality control
  • Technologically savvy
  • Credit card payment processing
  • Microsoft Office expertise
  • Inbound and Outbound Calling
  • Quality assurance controls
  • Promotional support
Experience
12/2022 to 03/2023
Customer Service Specialist Pemco Mutual Insurance Company Lynnwood, WA,
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
09/2021 to 12/2022
Customer Advocate Drift Boston, MA,
  • Consulted with customers to discuss concerns and offer detailed information.
  • Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
  • Engaged with customers and worked to resolve product and service issues.
  • Researched problems with benefits, accounts and services with speed and accuracy.
  • Collaborated with Product Development teams to ensure all products met or exceeded standards.
  • Developed recommendations for changes in policy and offerings by analyzing consumer research.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
06/2019 to 08/2021
Customer Care Representative Hanna Andersson, Llc Portland, OR,
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Recommended potential products or services after analyzing customer needs.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
Education and Training
Expected in 10/2013 to to
Associate of Science: Medical Laboratory Technology
Texas A&M Health Science Center - College Station, TX
GPA:
Expected in 04/2013 to to
Associate of Science: Make-Up
Central Texas Beauty College - Round Rock, TX
GPA:
Expected in 06/2005 to to
GED:
Nevada State High School - Henderson, NV
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
French:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Texas A&M Health Science Center
  • Central Texas Beauty College
  • Nevada State High School

Job Titles Held:

  • Customer Service Specialist
  • Customer Advocate
  • Customer Care Representative

Degrees

  • Associate of Science
  • Associate of Science
  • GED

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