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Customer Service Respresentative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE RESPRESENTATIVE
Objective

To obtain employment as a Customer Service Representative at one of the largest cable, Internet, and phone service providers in the United States and to seek a challenging position in a type of working environment conducive to my professional growth.

Key Skills
  • Customer Relations
  • Sales Proficiency
  • Microsoft Word, Outlook and Excel
  • Data Entry/Record Management
  • Complaint Handling/Dispute Resolution
  • Troubleshooting skills
  • Multitasking/ Multiline Phone Phone Use
  • Written & Oral Communication Skills
  • Teamwork
Achievements
  • Managed a high-volume workload resolving an average of 120 inquiries in any given week and consistently met customer satisfaction.
  • Became the lead "go-to" person for customer solutions.
  • Helped company attain the highest customer service ratings (as determined by external mystery auditors) -- earning 100% marks in all categories including in customer service.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Nominated numerously "Co-Worker Of The Month".
Experience
Customer Service RespresentativeMay 2012 to May 2013
IKEA - College Park, MD

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry customers and located resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, business operations and consumer affairs divisions.Actively approached customers who seek assistance and advising them on the best home solutions providing information on company products and store issues. Prepared my area of responsibility for stock replenishment for the next business day with the department action plans.

General Supply ClerkOct 2010 to Nov 2011
Walter Reed Army Medical Center - College Park, MD

Served as a Supply Technician in the Multi-Service Market Office (MSMO) performing work in the control of the receipt, storage, issuance of office equipment and supplies. Received/ maintained stock and performed warehousing. Involved in supply support work necessary to ensure the effective operation of ongoing supply activities in the MSMO.Oversaw stock maintenance and frequently conducted physical inventories.

Summer School AssistantJun 2009 to Aug 2009
Langdon Elementary School - College Park, MD

Planned, implemented, supervised and evaluated activities provided within the summer program.Assisted in registering new students and participated in their orientation process.Ensures a productive work environment by participated in weekly branch staff meetings.Enforced safety policies and procedures and building security.Prepared periodic activity reports. Monitored and evaluated programs, services and activities to ensure safety of the students.

Education
High School Diploma, General Studies2008Northwestern High School - Hyattsville, MD, United States of America
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Resume Overview

Companies Worked For:

  • IKEA
  • Walter Reed Army Medical Center
  • Langdon Elementary School

School Attended

  • Northwestern High School

Job Titles Held:

  • Customer Service Respresentative
  • General Supply Clerk
  • Summer School Assistant

Degrees

  • High School Diploma , General Studies 2008

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