Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Hardworking accustomed to fast-paced inbound call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in call center standards and best practices. Poised team lead offering 17 years of experience in phone profecientcy. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.
Earned Service Award for 2020 !st Quarter in all categories
Senior new hire mentor/QA
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