Energetic and reliable Office Manager skilled with working with a diverse group of people. Seasoned customer service specialist with background in providing advice on diverse customer situations. High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. Detail-oriented highly efficient in leading shipping and receiving operations. Qualified Customer service manager with 7 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Superior communication skills
Cheerful and energetic
Dedicated to process improvement
Devoted to data integrity
Staff training and development
Large cash/check deposits
Energetic work attitude
Service solutions expert
Strong organizational skills
Excellent communication skills
Call center management experience
Customer service expert
Telephone inquiries specialist
Employee relations specialist
Inventory control familiarity Deadline-driven
Customer Service Manager
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Assisted with payroll preparation and entered data into cumulative payroll document.
Customer Service Representative ll 05/2015 to CurrentDonnelly CommunicationsAtlanta, Ga Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Addressed questions and concerns from the general public.
Gathered and analyzed data on community needs and interests. Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services. Wrote an average of 150 comprehensive reports and presentations each month. Maintained up-to-date and accurate program files and records. Maintained up-to-date and accurate program files and records. Collected and entered statistical data into databases. Inbound calls, trained on Steak & Shake, Sonic, Checkers and Quizno's Restaurants.
Data Entry.Filing reports.
Manager12/2012 to 06/2014Lump Sum Financial Group LLC Sandy Springs, GaSandy Springs, GACollected and entered statistical data into databases.
Directed the proper use of program facilities by staff and the general public.
Wrote and distributed news releases. Attended numberal community meetings each week to answer questions, address complaints and explain procedures. Worked under strict orders, monitored a group of 30 people making sure they made their phone calls and amount deadlines set by the owner.
Also created company spread sheet with payments and post payments set by collects for debtors as well as keeping track of every dollar amount made from collectors via percentages.
Last but not least maintain payroll and letters sent out to debtors.
Cashier &Manager12/2011 to 08/2012Lil mamas KitchenAtlanta, Ga
Earned management trust by serving as key holder, responsibly opening and closing store.
Communicated with vendors regarding back order availability, future inventory and special orders.
Assisted customers in person and via telephone.
Stocked and rotated inventory regularly.
Installed of First Data Cashier An Payment processing.
Manager03/2010 to 11/2011Baby Land WicAtlanta, GaUp-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guestconcerns. Served fresh, hot food with a smile in a timely manner. Worked under strict deadlines and responded to service requests and emergency call-outs.
Worked as a team member performing cashier duties, product assistance and cleaning.
Processed and issued money orders for customers.
High School Diploma2012Grady High SchoolAtlanta, GA, 30308Looking to Return to school for Computer Technology and software