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Customer Service Representative For Group And Individual Health Insurance Resume Example

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CUSTOMER SERVICE REPRESENTATIVE FOR GROUP AND INDIVIDUAL HEALTH INSURANCE
Summary
Interested in obtaining an entry-level position within an established business in order to utilize my strong customer service skills. Proven to be a Customer Service Representative who is highly responsible, friendly and reliable, flexible, quick to learn. Highly energetic, great in a fast paced environment, easy to adapt to different personalities and able to handle multiple responsibilities simultaneously while providing great customer service.
Skills
  • 15 years in Customer Service
  • Cash Handling Accuracy
  • Detail-Oriented
  • Excellent mulit-taker
  • Typing
  • Willingness To Learn
  • Flexible
Experience
Customer Service Representative For Group And Individual Health Insurance 05/2017 to Current SYKES Lakeland (Griffin) Lakeland, FL
  • Help clients change their PCP/PPG 
  • Take payments over the phone 
  • Help clients understand their coverage and go over their EOC and EOB and inform them of any co pays, coinsurance, or percentage 
  • Coded claims forms and mediated disputes between groups, providers and clients.
  • Go over the 2018 plans 
  • Change the clients information if needed or set out a tracking for the address 
  • Get members over to the correct departments Pharmacy, 25/hr nurse line, Sale team, Mental Health, CVS care-mark for their mail-order drugs 
Porter 07/2016 to 02/2017 Lakeland Toyota Lakeland, FL
 
  • Port and park the vehicles
  • Makes appointments
  • Scan, Fax, File papers 
  • Help customers get to the right person
  • Transport customers
Greet each customer take them to the right area and or person ​to see for what is needed, Bag and tag their vehicle, port the vehicle to its destination and back, when a customer needs to go somewhere and we do not have a car to rent out i would transport them and pick them back up if needed or even dropped the car off to them
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Certified Professional House Cleaner 07/2012 to 06/2016 Merry Maids Tampa, FL
  • professionally clean customers' homes and business
  • Highly skilled in cleaning 
  • Being dedicated and having a high level of attention to detail
  • receiving payments by cash,check
  • organizing skills
  • understanding of using different tools and cleaners the correct way
 Going to a client's house or ​business greeting the client if they are home or at work start the process of cleaning such as high low (fans to floor) soak if needed in bathrooms, kitchens, wipe down, dust, clean toilets, window seals, whole kitchen and bathroom, vacuum, sweep and mop on the way out. Accept any payments via check or cash, leave a little note for client with the next time of service and letting them know that I am there 
Cashier,Stocker, Sales, And Bra Fitter 08/2011 to 01/2011 JCPenney Fayetteville, NC
  • Greet customers
  • Operate cash register
  • Assist customers with buying decisions
  • Received payments by cash, check, credit card 
  • respond quickly to instructions within different departments 
  • Stocked and Replenished merchandise according to the store merchandising layout
 
 Provided excellent customer service by remaining available and courteous at all times, providing selection suggestions, handled merchandise within multiple departments simultaneously. Handled cash exchange, alerted customers to up coming sales events and promotions including marketing the JC-Penny credit card and help customers order online 
 
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Customer Service Representative (mci, verizon) GC Services LP Lakeland, FL
  • Maintained brand knowledge of products and services.
  • Establish a relationship with customers in order to accommodate their needs.
  • Assist existing customers in the selection and purchase of replacement products and services.
  • Inbound phone calls of a average of 120 calls per day.
  • Answer operating questions and teach customers how to use equipment effectively.
  • Troubleshoot equipment when technical issues arise.
Bartender Kau Kau Koner Lakeland, FL
  • Greet customers.
  • Operate cash register.
  • Balance all transactions at the end of the day for cash reconciliation.
  • Excellent organizational skills and works good under pressure.
  • Greet customers, prepare and served alcoholic beverages to customers in an efficient and friendly manner.
  • Adhered to state and company standards for serving beverages.
  • Prepared garnishes for drinks.
  • Responsible for cleaning the bar, glasses and other equipment.
  • Counted money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Check the stock and make a list of what was needed 
Sales Associate / Cashier 04/2005 to 06/2005 Walmart Supercenter Lakeland, FL
  • Greet customers as they arrive and direct them to merchandise they need.
  • Operate cash register.
  • Received payments by cash, check, credit card, or vouchers.
  • Maintained clean and orderly checkout areas.
  • Handled front end cashier transactions including coupons, credit cards and cash.
  • Ensured products were returned to aisles for restocking.
  • Provided customers with product information and upcoming sales information.
Education and Training
High School Diploma East Area Adult School Auburndale, FL
Skills
Make appointments, attention to detail, Balance, billing, cash register, cashier, credit, client, customer satisfaction, excellent customer service, Customer Service, Fax, marketing, exchange, money, window, works, next, organizational skills, Organizing, pick, product and service information, Receiving, sales, store merchandising, phone, Troubleshoot
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Resume Overview

Companies Worked For:

  • SYKES Lakeland (Griffin)
  • Lakeland Toyota
  • Merry Maids
  • JCPenney
  • GC Services LP
  • Kau Kau Koner
  • Walmart Supercenter

School Attended

  • East Area Adult School

Job Titles Held:

  • Customer Service Representative For Group And Individual Health Insurance
  • Porter
  • Certified Professional House Cleaner
  • Cashier,Stocker, Sales, And Bra Fitter
  • Customer Service Representative (mci, verizon)
  • Bartender
  • Sales Associate / Cashier

Degrees

  • High School Diploma

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