Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Provided cross training to staff members.
Maintained up-to-date records at all times.Made reasonable procedure exceptions to accommodate unusual customer requests.Built customer loyalty by placing follow-up calls for customers who reported product issues.
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