customer service representative resume example with 11+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Telecommunication skills
  • Bilingual
  • Customer service expert
  • Active listening skills
  • Troubleshooting skills
  • Proficient with Microsoft Office
  • High customer service standards

Educational Background
Columbia College Orlando, Fl. Expected in 2011 Associate of Science : Elementary Education - GPA :

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience
Uline, Inc. - Customer Service Representative
Phoenix, AZ, 10/2009 - 11/2012

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Provided cross training to staff members.

Univar Solutions Inc. - Customer Service Representative
Doraville, GA, 10/2011 - Current

Maintained up-to-date records at all times.Made reasonable procedure exceptions to accommodate unusual customer requests.Built customer loyalty by placing follow-up calls for customers who reported product issues.

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Resume Overview

School Attended

  • Columbia College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative


  • Associate of Science

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