Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Telecommunication skills
  • Bilingual
  • Customer service expert
  • Active listening skills
  • Troubleshooting skills
  • Proficient with Microsoft Office
  • High customer service standards


Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience
10/2009 to 11/2012
Customer Service Representative Uline, Inc. Phoenix, AZ,

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Provided cross training to staff members.

10/2011 to Current
Customer Service Representative Univar Solutions Inc. Doraville, GA,

Maintained up-to-date records at all times.Made reasonable procedure exceptions to accommodate unusual customer requests.Built customer loyalty by placing follow-up calls for customers who reported product issues.

Educational Background
Expected in 2011
Associate of Science: Elementary Education
Columbia College - Orlando, Fl.

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Resume Overview

School Attended

  • Columbia College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative


  • Associate of Science

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