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customer service representative resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Energetic Dental Assistant offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. Meticulous Patient Scheduler with distinguished knowledge of high-volume scheduling to work efficiently under pressure. Adept at following up with both healthcare professionals and patients. Committed to accurate recordkeeping and appointment confirmation.

Skills
  • Taking Medical and Dental Histories
  • Treatment Room Preparation
  • Supply Ordering
  • Occlusal Registrations
  • Creative Problem Solving
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Excellent Attention to Detail
  • Time Management
  • Refunds and Returns Management
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Regulatory Compliance
  • Schedule Coordination
  • Team Management and Supervision
  • Team Building
Work History
09/2020 to Current
Customer Service Representative Acme Brick Tile & More Garden City, GA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Investigated and resolved customer inquiries and complaints quickly.
06/2021 to 08/2021
Dental Assistant Unc Health Care Systems Morrisville, NC,
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
06/2017 to 01/2021
Customer Service Representative Acme Brick Tile & More Gulfport, MS,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded to customer requests for products, services and company information.
07/2018 to 06/2020
Cashier Mills Fleet Farm Fond Du Lac, WI,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Collected and authorized payments of guests.
  • Operated cash register to record transactions accurately and efficiently.
Education
Expected in
No Degree: Dental Assisting
Arch Dental Academy - Houston, TX,
GPA:
Expected in 05/2018
High School Diploma:
East St. John High School - Reserve, LA
GPA:
Languages
English:
Native or Bilingual
Negotiated:
Certifications

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Resume Overview

School Attended

  • Arch Dental Academy
  • East St. John High School

Job Titles Held:

  • Customer Service Representative
  • Dental Assistant
  • Customer Service Representative
  • Cashier

Degrees

  • No Degree
  • High School Diploma

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