Motivated customer service specialist with over five years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Calm under pressure
Customer Service Representative, 03/2011
to Current HD Supply – Oklahoma City,
Confer with customer by phone and in person to provide information about products.
Utilizing SAP to conduct return of material, shipping, and filling of orders Resolve billing complaints such as exchanging merchandise, refunding money or adjusting bills Participated in out of state warehouse inventory control Performed counts of materials in system to in stock.
Communicated with vendors regarding back order availability, future inventory and special orders.
Emergency Medical Technician, 05/2009
to 01/2011 Seaway Valley Ambulance – Massena,
Responded to dispatched emergency assignments quickly and safely.
Monitored patients for changes, and reviewed and revised plans accordingly.
Demonstrated high standards of performance, including teamwork, communication and compassion.
Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
Dairy Manager, 02/2000
to 05/2009 Breault Dairy – Massena,
Managed, direction, and coordination of daily activities.
Oversaw storage of product, maintenance of equipment and facilities, and personal.
Accounted for facility sales and purchases.
Designed improvements plans to increase productivity and reduce expenses.
Prepared program operating budgets, budget reports and other financial performance reports.
Production and Warehouse Associate, 08/1995
to 02/2000 Kraft Foods Inc – North Lawrence,
Operating and maintaining multiple production lines in accordance with company policy.
Loading and unloading trucks for receiving and shipping of material.
Made sure that products were produced on time and are of good quality.
High School Diploma: 1991 School High School - Massena,
2009 State University of New York - Canton,