Customer Service Representative experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately. Hardworking CSR with precise and rapid order processing skills. Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations focused on producing quality food and providing excellent customer service. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Skills _____________________________________________________________________________ Strong organizational skills Active listening skills Seasoned in conflict resolution Inventory control familiarity Cash handling Excellent communication skills Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Delivers exceptional customer service Work History ______________________________________________________________________
03/2013 to 01/2014
Customer Service RepresentativeMcDonald's － Calhoun, GA
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Packaged menu items into bags or trays and placed drink orders into carriers.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Performed general maintenance duties, including mopping floors, washing dishes and wiping counter tops.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Followed all established restaurant practices and procedures.
Took initiative to find extra tasks when scheduled duties were completed.
11/2013 to 12/2013
Seasonal Customer Service RepresentativeRue 21 － Calhoun, GA
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Operated a cash register to process cash, check and credit card transactions.
Replenished floor stock and processed shipments to ensure product availability for customers.
09/2014 to 02/2015
Customer Service RepresentativeKrystal's － Calhoun, GA
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Assisted customers with store and product complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Stocked and rotated inventory regularly.
07/2015 to Current
Seasonal Cashier/Cart DriverFields Ferry Golf Course － Calhoun, GA
Greeted customers entering the store to ascertain what each customer wanted or needed.?.
Earned management trust by serving as key holder, responsibly opening and closing store.
Provide an elevated customer experience to generate a loyal clientele.
merchandise per customer's request.
Serve cold alcoholic beverages, soda and snacks.
High School DiplomaCalhoun High School － Calhoun, GAGPA: GPA: 3 Member of FCCLA for 2 years Member of Key Club for 1 year Outstanding Student Award for special achievement during the 2013-2014 school year CTAE Pathway Completer in Early Childhood Education. Graduated with Key Club Honors Cord GPA: 3 Member of FCCLA for 2 years Member of Key Club for 1 year Outstanding Student Award for special achievement during the 2013-2014 school year CTAE Pathway Completer in Early Childhood Education. Graduated with Key Club Honors Cord
back-up, cash register, cashier, closing, credit, clientele, customer service, health and safety standards, inventory, neat, policies, POS, sales, tops