LiveCareer-Resume

customer service representative resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • People skills
  • Multi-tasking
  • Team player
  • Leader
  • Motivated
Education and Training
Bluegrass Community And Technical College Lexington, KY Expected in 05/2010 Associate of Applied Science : Business Management And Marketing - GPA :
Certifications
  • Anesthesia Technician of the year, Vanderbilt Medical Center - 2016
Experience
Hawthorne Global Aviation Services - Customer Service Representative
Eau Claire, WI, 12/2019 - Current

Talk to pilots over the air rink and radio the line technicians on what they will need when they land. We help with luggage and valet cars. Lots of computer work, entering in fuel loads and other necessities. Answer phone calls, we also rent out vehicles to customers.

Dean Health - Anesthesia Technician
Brodhead, WI, 06/2016 - 06/2019
  • Coordinated and set up supplies and equipment for planned procedures.
  • Cleaned and restocked carts in operating rooms for general surgery and labor and delivery.
  • Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
  • Kept work areas and equipment clean and sanitized for optimal protection.
  • Helped place intravenous infusion lines and invasive pressure monitoring devices.
  • Set up pressure transducers by properly calibrating transducers and pressure nodules.
  • Assembled procedure kits for blocks, central lines, arterial lines, blood product infusions and fiber optic scopes.
  • Changed breathing tubing and suction canisters between cases.
  • Took appropriate action for malfunctioning equipment and utilized bio-technicians if unable to troubleshoot problem.
  • Researched and implemented fully compliant practices in line with accrediting organizations and government requirements.
  • Assessed operating room for sterility before beginning procedures by evaluating overall room cleanliness, instruments and equipment.
  • Calibrated anesthesia delivery systems and monitors to conduct pretests.
  • Supported patients with proper positioning for spinals and epidurals to enhance success and minimize risks.
  • Performed CPR in crisis situations under direction of doctor in charge until anesthesiologist arrived.
  • Administered blood, blood products, and supportive fluids.
  • Completed patient physical exams and pre-procedure interviews.
  • Assisted with whole range of outpatient patient procedures.
  • Monitored patients' progress during post-anesthesia period to document findings.
  • Delivered post-operative care to patients by assisting with acute pain management according to existing protocols.
  • Administered prescribed anesthetic medications to patients to desensitize areas or induce unconsciousness prior to surgical procedures.
  • Communicated closely with patients to obtain in-depth health histories before calculating dosages and administering anesthetics.
Dean Health - Anesthesia Technician
De Pere, WI, 01/2016 - 06/2016
  • Coordinated and set up supplies and equipment for planned procedures.
  • Cleaned and restocked carts in operating rooms for general surgery and labor and delivery.
  • Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
  • Kept work areas and equipment clean and sanitized for optimal protection.
  • Helped place intravenous infusion lines and invasive pressure monitoring devices.
  • Set up pressure transducers by properly calibrating transducers and pressure nodules.
  • Assembled procedure kits for blocks, central lines, arterial lines, blood product infusions and fiber optic scopes.
  • Changed breathing tubing and suction canisters between cases.
  • Took appropriate action for malfunctioning equipment and utilized bio-technicians if unable to troubleshoot problem.
  • Researched and implemented fully compliant practices in line with accrediting organizations and government requirements.
  • Assessed operating room for sterility before beginning procedures by evaluating overall room cleanliness, instruments and equipment.
  • Calibrated anesthesia delivery systems and monitors to conduct pretests.
  • Supported patients with proper positioning for spinals and epidurals to enhance success and minimize risks.
  • Performed CPR in crisis situations under direction of doctor in charge until anesthesiologist arrived.
  • Administered blood, blood products, and supportive fluids.
  • Completed patient physical exams and pre-procedure interviews.
  • Assisted with whole range of outpatient patient procedures.
  • Monitored patients' progress during post-anesthesia period to document findings.
  • Delivered post-operative care to patients by assisting with acute pain management according to existing protocols.
  • Administered prescribed anesthetic medications to patients to desensitize areas or induce unconsciousness prior to surgical procedures.
  • Communicated closely with patients to obtain in-depth health histories before calculating dosages and administering anesthetics.
Accomplishments
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Sales - Consistently generated additional revenue through skilled sales techniques.

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Resume Overview

School Attended

  • Bluegrass Community And Technical College

Job Titles Held:

  • Customer Service Representative
  • Anesthesia Technician
  • Anesthesia Technician

Degrees

  • Associate of Applied Science

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