LiveCareer-Resume

customer service representative resume example with 12+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Creative Problem Solving
  • Verbal and Written Communication
  • De-escalation Techniques
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Establishing and Maintaining Customer Relationships
  • Strong Analytical and Problem Solving Skills
  • Inbound and Outbound Calling
  • Time Management
  • Excellent Attention to Detail
Work History
07/2019 to Current Customer Service Representative Altra Holdings, Inc. | Sacramento, CA,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded to customer requests for products, services and company information.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Recommended products to customers, thoroughly explaining details.
01/2012 to 06/2019 Pet Groomer Ontario Arc | Geneva, NY,
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
  • Applied dip for mange and parasite control.
  • Cleaned tear stains from fur using safe chemical cleansers.
  • Trimmed nails using clippers and grinders.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Met with clients to discuss cut and style preferences prior to caring for animals.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Worked with more than [Number]+ animals each day to provide skilled bathing and grooming services.
  • Worked [Number] to [Number]-hour shifts with oversight of [Number] animals in kennels or holding pens.
  • Managed facility laundry, cleaning and restocking.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.
  • Reset procedure rooms between appointments and disinfected equipment.
06/2009 to 06/2012 Dog Groomer Metro Animals And Happy K9 | Plano, TX,
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Worked [Number] to [Number]-hour shifts with oversight of [Number] animals in kennels or holding pens.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Fed, walked and bathed animals.
  • Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Expected in GED | Fort Myers High School, Fort Myers, FL GPA:

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Resume Overview

School Attended

  • Fort Myers High School

Job Titles Held:

  • Customer Service Representative
  • Pet Groomer
  • Dog Groomer

Degrees

  • GED

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