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customer service representative resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Caring, hardworking and service-oriented Registered Nurse with more than 5 years of experience. Well-versed in offering evidence-based, therapeutic care. Collaborative and motivational leader with expertise in training new nursing staff while providing top-notch service to patient populations. Dedicated and well-qualified RN offering proven skills in patient care, medication administration and treatment implementation. Detail-oriented, responsive and proficient in routine care and emergency response. Offering 5+ year record in field and looking for challenging, long-term position.

Skills
  • Customer Service
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Critical Thinking
  • Medication and IV Administration
  • Compassionate and Caring
  • Medication Administration
  • Patient Education and Counseling
  • Accurate Documentation
  • Patient Care Assessment
  • Attention to Detail
  • Family and Patient Support
  • Patient Monitoring
  • Monitoring Vital Signs
  • SBAR Communication
  • Documenting Vitals
  • Taking Vitals
  • Gastrostomy Tube Care
  • Immunizations and Vaccinations
  • Strong Medical Ethic
  • Tracheostomy Care
  • Emotional Awareness
  • Procedure Assistance
  • Medical Assessment
  • Infectious Disease Control
  • Nursing Plan Development
  • Colostomy Care Familiarity
  • Medical Procedure Preparation
  • Treatment Preparation
  • Seizure Management
  • IV and Venipuncture Certified
  • Long-Term Care
  • Geriatric Treatment Knowledge
  • Coordinating Referrals
  • Infant CPR Certified
  • Procedure Room Preparation
  • Home Visits
  • Postpartum Care
  • Nursing Consultation
  • Newborn Education
  • Prenatal Care
  • BAC Screening/Drug Screen Collection
  • Equipment Sterilization
Experience
Customer Service Representative, 09/2022 to Current
Safelite AutoglassBedford, PA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Registered Nurse, 01/2014 to 11/2021
Methodist Rehabilitation HospitalDallas, TX,
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Monitored and managed various treatment and care interventions.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Administered medications, tracked dosages and documented patient conditions.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
  • Created, implemented and evaluated patient care plans with medical team.
  • Conducted intake assessments with patients and relatives to gather case history.
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Provided patient and family health education focusing on self-management, prevention and wellness.
  • Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Monitored patients after surgery, answered questions and provided home care strategies.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
Registered Nurse, to
Milwaukee Health Services SystemMilwaukee, WI,
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Monitored and managed various treatment and care interventions.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Administered medications, tracked dosages and documented patient conditions.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.
  • Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
Education and Training
Bachelor of Science: Nursing, Expected in 12/2016 to University of Nebraska Medical Center - Omaha, NE
GPA:
Associate of Science: Nursing, Expected in 05/2014 to Western Nebraska Community College - Scottsbluff, NE
GPA:
Associate of Science: Applied Science , Expected in 05/2012 to Western Nebraska Community College - Scottsbluff, NE
GPA:

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Resume Overview

School Attended

  • University of Nebraska Medical Center
  • Western Nebraska Community College
  • Western Nebraska Community College

Job Titles Held:

  • Customer Service Representative
  • Registered Nurse
  • Registered Nurse

Degrees

  • Bachelor of Science
  • Associate of Science
  • Associate of Science

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