Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Highly skilled clinical radiographer that has experience within the hospital, trauma, imaging center and orthopedic environments. Assisted doctors and surgeons in the operating room while operating the C-Arm in major and minor cases. Clear understanding of responsibilities and duties within the Radiology Department. I am able to serve a diverse caseload with pediatric, geriatric and adult patients while maintaining the highest level of patient care throughout the examination. Motivated to learn, grow and excel in the Diagnostic imaging field.

  • Reliable and dependable
  • Hands on experience using CR, DR, C-Arm and Fluoroscopic equipment
  • Familiar with medical terminology
  • Understanding of Anatomy and Physiology
  • Follow Radiation Safety Protocols
  • CPR, AED and BLS certified by the American Heart Association
  • HIPAA compliant
  • Verify patient orders
  • Venipuncture and IV placement proficient
  • Familiar with PACS technology and digital radiology equipment
Work History
08/2016 to Current Customer Service Representative Firstgroup Plc | Hubbard, OR,
  • Developed and maintained long-term relationships with policyholders and small business entities.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
03/2016 to 07/2016 Retail Sales Associate Cashier Nouria Energy | Rockland, ME,
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Assisted customers by answering questions and fulfilling requests
  • Educated customers on promotions to enhance sales
  • Listened to customer needs and desires to identify and recommend optimal products
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Assisted customers with locating and choosing merchandise in any store department
  • Answered questions about store policies and concerns to support positive customer experiences
  • Issued receipts and processed refunds, credits, or exchanges
  • Stocked merchandise each shift, clearly labeling items, arranging according to size or color and preparing attractive displays
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
04/2015 to 02/2016 Hostess Beaver Creek Ski Resort | Avon, CO,
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Assisted managers with quickly resolving service- and food-related issues
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Collected information from arriving customers to seat groups or place them on waitlist
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Monitored seating area and checked restrooms every shift to keep spotless
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
Expected in 06/2015 High School Diploma | East Carteret High School, Beaufort, NC GPA:
  • Member of the BETA Club
  • Member of East Carteret Marching Mariners
  • Graduated with 3.6 GPA
Expected in 05/2020 Associate of Science | Radiography Carteret Community College, Morehead City, NC GPA:
  • Two years of clinical experience in the healthcare setting
  • Worked weekend, PM and over-night shifts
  • Proficient with fixed and mobile radiography procedures along with fluoroscopic procedures
  • Able to provide diagnostic quality radiographs and satisfy patient's needs during exams
  • Followed all appropriate precautions to minimize a patients radiation exposure
  • Member of the American Society of Radiologic Technologists

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Resume Strength

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Resume Overview

School Attended
  • East Carteret High School
  • Carteret Community College
Job Titles Held:
  • Customer Service Representative
  • Retail Sales Associate Cashier
  • Hostess
  • High School Diploma
  • Associate of Science