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Customer Service Representative Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly skilled clinical radiographer that has experience within the hospital, trauma, imaging center and orthopedic environments. Assisted doctors and surgeons in the operating room while operating the C-Arm in major and minor cases. Clear understanding of responsibilities and duties within the Radiology Department. I am able to serve a diverse caseload with pediatric, geriatric and adult patients while maintaining the highest level of patient care throughout the examination. Motivated to learn, grow and excel in the Diagnostic imaging field.

Skills
  • Reliable and dependable
  • Hands on experience using CR, DR, C-Arm and Fluoroscopic equipment
  • Familiar with medical terminology
  • Understanding of Anatomy and Physiology
  • Follow Radiation Safety Protocols
  • CPR, AED and BLS certified by the American Heart Association
  • HIPAA compliant
  • Verify patient orders
  • Venipuncture and IV placement proficient
  • Familiar with PACS technology and digital radiology equipment
Work History
08/2016 to Current Customer Service Representative Firstgroup Plc | Hubbard, OR,
  • Developed and maintained long-term relationships with policyholders and small business entities.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
03/2016 to 07/2016 Retail Sales Associate Cashier Nouria Energy | Rockland, ME,
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Assisted customers by answering questions and fulfilling requests
  • Educated customers on promotions to enhance sales
  • Listened to customer needs and desires to identify and recommend optimal products
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Assisted customers with locating and choosing merchandise in any store department
  • Answered questions about store policies and concerns to support positive customer experiences
  • Issued receipts and processed refunds, credits, or exchanges
  • Stocked merchandise each shift, clearly labeling items, arranging according to size or color and preparing attractive displays
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
04/2015 to 02/2016 Hostess Beaver Creek Ski Resort | Avon, CO,
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Assisted managers with quickly resolving service- and food-related issues
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Collected information from arriving customers to seat groups or place them on waitlist
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Monitored seating area and checked restrooms every shift to keep spotless
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
Education
Expected in 06/2015 High School Diploma | East Carteret High School, Beaufort, NC GPA:
  • Member of the BETA Club
  • Member of East Carteret Marching Mariners
  • Graduated with 3.6 GPA
Expected in 05/2020 Associate of Science | Radiography Carteret Community College, Morehead City, NC GPA:
  • Two years of clinical experience in the healthcare setting
  • Worked weekend, PM and over-night shifts
  • Proficient with fixed and mobile radiography procedures along with fluoroscopic procedures
  • Able to provide diagnostic quality radiographs and satisfy patient's needs during exams
  • Followed all appropriate precautions to minimize a patients radiation exposure
  • Member of the American Society of Radiologic Technologists

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Resume Strength

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  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • East Carteret High School
  • Carteret Community College
Job Titles Held:
  • Customer Service Representative
  • Retail Sales Associate Cashier
  • Hostess
Degrees
  • High School Diploma
  • Associate of Science