Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated ccustomercustomerccustomerccustomccustomercustomerccustomerccustom talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Report creation
  • Report generation
  • Sales expertise
  • Route management
  • Call center experience
  • Adaptive team player
  • Transportation solution development
  • Problem-solving abilities
  • Retail sales customer service
  • Stockroom procedures
  • Store maintenance
11/2018 to 01/2020 Customer Service Representative Ipg Photonics Corporation | Minneapolis, MN,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
10/2016 to 12/2018 Customer Service Representative Ipg Photonics Corporation | Davenport, IA,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Worked with [Job title] to develop customer service improvement initiatives.c
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
04/2012 to 06/2015 Residential Care Worker Safelite Autoglass | Largo, FL,
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
08/2008 to 05/2011 Customer Service Mcdonald's | City, STATE,
  • Quickly and efficiently processed payments and made accurate change.
  • Took orders, prepared foods and processed payments in full-service [Type] establishment.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Reviewed contents on food trays to check receiving complete order.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Portioned and packaged take-out foods for customers.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Education and Training
Expected in 09/2003 High School Diploma | Turner , Albany Ga, GPA:


  • Completed continuing education in [Subject] medical nursing

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School Attended

  • Turner

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Residential Care Worker
  • Customer Service


  • High School Diploma

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