Dedicated Customer Service Representative Agent talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 11 years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Hardworking and knowledgeable Customer Service Representative Agent well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Achieved a customer satisfaction rating of 97%
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