Professional Administrator seeking a position offering new challenges and opportunities for career growth and advancement with U. S. Security Associates. Quality-focused team player committed to approaching administrative tasks with tenacity and attention to detail.
4+ years experience as Administrative support specialist
4+ years experience in Customer service
Exceptional verbal and communication skills
Professional phone etiquette
Ability to work in fast-paced environment
Proficient in Microsoft Windows, Office, and Excel
Bilingual (English & Spanish)
Strong work ethic and team player
Provided front line customer service while establishing liaison through affiliated partners to better resolve comprehensive and collision claims.Assisted policy holders with endorsements, changes to coverage andfiling of a claim to include setting up rental vehicle. Educated policy holders on advantages, disadvantages and explained features of various policies. Followed up with customers on unresolved issues addressing an average of 200 customer inquiries and complaints each week. Consistently maintained 98% customer interaction with a proven track record for diffusing hostile situations while maintaining professionalism and tact.
Provided automobile customers with competitive products while ensuring the profitability of the Motor Overseas Agency Team. Communicated with lenders, attorneys, and interested parties on behalf of customers for new purchases and refinancing of properties. Excelled in persuasion and selling of a policy to clients for renters and home insurance with a great understanding of replacement costs of new builds, current building codes and inspections etc. Specialized in producing policies such as HO3, HO4, DP3, DP6, HO6, PAF, Umbrella, Texas Wind Storm, Flood Insurance and Identity Theft Prevention.
Prospect for new customers and establish good relationships with existing customers to obtain referrals and develop leads into sales. Described product to customers and accurately explained details and care of merchandise. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Designed security plan layouts for homes and businesses.
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