Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Exceeded expectations in the Retail, Telecommunications, and Airline Industry by providing the highest level of customer service. I maintained Personal and Company Integrity, was awarded various Customer Achievement Awards. I also met and exceeded my weekly and monthly metric goals by following the company's guidelines.
I was responsible for making reservations, assisting customers with their frequent flyer accounts, answering questions and concerns, resolving issues. I also assisted in taking escalated calls and calls from reps who needed additional assistance with their phone calls.
I was working temporarily with this agency on assignments until I was placed permanently with a company.
I was a retail sales rep who was responsible for selling merchandise, cash handling, opening and closing store duties, making schedules, training new employees and exceptional customer service.
My responsibilities were to answer questions and concerns regarding wireless service and personal accounts, troubleshoot equipment, sell products and services to new and existing customers, work with various programs and applications while demonstrating a mastery of customer service call script within specified timeframes.
I addressed customer service inquiries in a timely and accurate fashion. I also had to meet daily ad monthly goals by selling products and services to customers based on their individual needs.
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