To secure a position as a Construction Superintendent with a company that provides growth and advancement opportunities. I have 20 years experience in the construction field with builders such as Woodside Homes and Benchmark (Century Homes). I am a confident, high energy, self motivated individual with prior construction experience involving all aspects residential and commercial construction includes high end interior finish . I safely and effectively accomplish goals in a timely manner. I'm seeking an opportunity to continue demonstrating my leadership, motivation, unparalleled work ethic and problem solving abilities. I am fluent in Spanish allowing me to communicate effectively with contractors and subcontractors.
Personable and dedicated Customer Service Representative with extensive experience in residential and commercial flooring industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. | Fourteen years experience in tile flooring management, ability to read and under stand plans/diagrams, deep understanding of TCNA Standards ABD Installation Methods, (C54) plus familiarity with MIA (Marble Institute of American standards, prior experience as Area Manager , Language skills (English and Spanish) excellent written and verbal skills. |
Communicate with builder superintendent and customer service rep on
daily basis. Execute customer service home owner request regarding flooring issues, laminate/hardwood flooring, tile, stone, porcelain ceramic tile and granite. Communicate with branch managers and flooring reps on product issues and disclosures to solve customer concerns. Communicate with home owner on protocol and schedule date and time to effectively complete customer service request.
Positional responsibilities: Managing and scheduling of installation for tile crews, Daily management of direct reports, Ensure proper installation of product for residential and commercial, manage the production schedule and direct all subcontractors labor, Create apprenticeship and recruitment program, Oversee each position to ensure all direct reports and meet expectations, Assist with customer service request and field measures. Skills and Abilities: Complete knowledge of installation process in residential and commercial of all setting products, Excellent communication skills, Familiarity with local vendors and their products, Complete knowledge and understanding of the use of different tools and products used for installation, Ability to perform field inspections and diagnose installation issues and recommend solutions, Able to work and adjust to varying scheduling time lines typical in new residential construction, Oversee responsibilities for each position to ensure all expectations are met, Ability to communicate effectively and an appropriate manner in writing and verbally, Ability to write technical reports for service inspections, strong organizational and prioritization skills, able to multi task, positive and friendly attitude, Leadership management skills with the ability to coach and mentor, Ability to work professionally and independently as a leader with a demonstrated capability to build and work in a team environment, Ability to do mathematical calculations to estimate qualities, create templates and determine time resources or materials needed to perform a job on a timely completion.
Professional tile setter job responsibilities: cut tiles to size to ensure they fit properly around obstacles and in tight corners using power and hand tools, Form tile beds using concrete, cement, mortar utilizing tools such as screeds and trowels, Align tiles with straightedges, use levels and squares to ensure patterns are even and precise, Cut and install, polish and surface granite and marble, ensure accuracy during installation process for lasting results, Prepare various surfaces for tiling with water proofing materials or lath and by cleaning surfaces properly, Create decorative wall and floor design by laying and setting mosaic tiles in kitchens, bathrooms and entries, Follow blueprints and diagrams precisely, Mark and measure surfaces that need to be tiled to determine how to go about job proper installation.
OSHA Certified, Asbestos Certification, Heavy Equipment Certified, Fork Lift Operator, Licensed to drive a Flat Bed Truck.
Received Employee of the Month Award for Leadership, Work Ethic and Customer Service Excellence.
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