Customer Service Representative Resume Example

Positional responsibilities: Managing and scheduling of installation for tile crews, Daily management of direct reports, Ensure proper installation of product for residential and commercial, manage the production schedule and direct all subcontractors labor, Create apprenticeship and recruitment program, Oversee each position to ensure all direct reports and meet expectations, Assist with customer service request and field measures. Skills and Abilities: Complete knowledge of installation process in residential and commercial of all setting products, Excellent communication skills, Familiarity with local vendors and their products, Complete knowledge and understanding of the use of different tools and products used for installation, Ability to perform field inspections and diagnose installation issues and recommend solutions, Able to work and adjust to varying scheduling time lines typical in new residential construction, Oversee responsibilities for each position to ensure all expectations are met, Ability to communicate effectively and an appropriate manner in writing and verbally, Ability to write technical reports for service inspections, strong organizational and prioritization skills, able to multi task, positive and friendly attitude, Leadership management skills with the ability to coach and mentor, Ability to work professionally and independently as a leader with a demonstrated capability to build and work in a team environment, Ability to do mathematical calculations to estimate qualities, create templates and determine time resources or materials needed to perform a job on a timely completion.

Professional tile setter job responsibilities: cut tiles to size to ensure they fit properly around obstacles and in tight corners using power and hand tools, Form tile beds using concrete, cement, mortar utilizing tools such as screeds and trowels, Align tiles with straightedges, use levels and squares to ensure patterns are even and precise, Cut and install, polish and surface granite and marble, ensure accuracy during installation process for lasting results, Prepare various surfaces for tiling with water proofing materials or lath and by cleaning surfaces properly, Create decorative wall and floor design by laying and setting mosaic tiles in kitchens, bathrooms and entries, Follow blueprints and diagrams precisely, Mark and measure surfaces that need to be tiled to determine how to go about job proper installation.