Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • CRM Software
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Creative Problem Solving
  • POS Systems and Ordering Platforms
  • Establishing and Maintaining Customer Relationships
  • Time Management
  • Inbound and Outbound Calling
  • Document and Records Management
  • Microsoft Exchange
Work History
Customer Service Representative, 10/2020 - Current
Valvoline Instant Oil Change Groveport, OH,
  • Answered constant flow of customer calls with up to 400 calls in queue per minute.
  • Recommended contacts and resources to customers, thoroughly in details.
  • Sorted out jobs relevant to interests of candidates to forward information to candidates.
  • Communicated with people from various cultures and backgrounds on application process.
  • Documented all communication with applicants and inputted information into system using the UI SYSTEM
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Managed processing of all benefits applications.
  • Helped Claimant complete questionnaires and upload any documentation needed for their claims
Customer Serv. Rep, 03/2018 - 01/2020
Valmont Industries, Inc. Laurel Meadows, SC,
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Maintained high volume of calls to meet demands of busy group.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Assembler, 12/2019 - 09/2020
Panjiva Kearney, NE,
  • Temporary Assembler who can work with a team - Manufacturing - Used technology and industrial machinery to produce products in a timely manner - Installed parts (including: batteries, wires, motors, etc.) - Tested each product built with different computer programs.
  • Sealed and wired valves and created and attached nameplates.
  • Received and processed both written and verbal instructions, prints and work orders.
  • Inspected and tested components, assemblies and power tools for proper functionality.
  • Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
Associate, 05/2017 - 07/2019
Old Navy City, STATE,
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
High School Diploma: , Expected in 06/2016
Lawrence High School - Lawrence, MA
: American Sign Language, Expected in 2015
Northern Essex Community College - Haverhill, MA

Completed a seminar in Business/Accounting

  • Majoring in American Sign Language
  • Minoring in Health

Currently still attending .

Spanish :
Limited Working:
Negotiated :

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Resume Overview

School Attended

  • Lawrence High School
  • Northern Essex Community College

Job Titles Held:

  • Customer Service Representative
  • Customer Serv. Rep
  • Assembler
  • Associate


  • High School Diploma

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