customer service representative resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Personable and outgoing Brand Ambassador with Number years of experience in marketing and sales settings. Expert at representing products and delivering presentations to small or large groups. Excellent customer service skills and always up for tackling new challenges.

Energetic Brand Ambassador with Number years of experience successfully promoting products. Expert at drawing large crowds, explaining product benefits and using strategic selling tactics to increase revenue. Skilled in public speaking, brand development, brand marketing and customer interaction.

Outgoing Job Title with Number years of Area of expertise experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.

Energetic Job Title offering wealth of experience in conducting property tours and launching effective marketing initiatives. Clear knowledge of federal fair housing laws and Section 8 regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.

Effective Leasing Consultant offering excellent skills in customer service, telephone etiquette and issue response. Detailed knowledge of Location rental market for Type properties. Detailed financial management skills. Expert user of Software.

Entry-level Leasing Consultant with outstanding knowledge of Skill and Skill. Brings strong skill set and forward-thinking nature to short-term rental and property management markets. Organized and dedicated to property success.

  • Marketing and advertising
  • MS Office
  • Lead Generation
  • Project organization
  • Team management
  • Relationship development
  • Public Relations
  • Scheduling
  • Business operations
Work History
10/2009 to 08/2020
Customer Service Representative Sutherland Yuma, AZ,
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Drove team revenue totals by bringing in over $Amount in sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
09/2020 to 10/2020
Promotional Brand Ambassador Grand Casino Foxtrot Marketing, MN,
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Analyzed consumer usage patterns to identify trends and target key demographics.
  • Set up and broke down promotional booths and tents, talked to potential customers and Action for successful promotional events.
  • Snapped professional quality photographs to use on social media channels for promotional campaigns.
  • Wrote media alerts and developed social media campaigns to promote Product or Service.
05/2007 to 10/2008
Department Manager Rural King Warsaw, IN,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Coached Number sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings Number%.
  • Implemented successful marketing and promotional strategies worth over $Amount in yearly revenue.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
10/2005 to 09/2006
Sales Manager Lula Miami, FL,
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Exceeded regional annual sales target by Number%.
  • Accomplished sales goals and boosted revenue by $Number through product knowledge and customer relationship management.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held weekly meetings with Job titles to identify techniques to overcome sales obstacles.
  • Increased revenue by Number% by working closely with Number key vendors.
  • Grew retail sales volume in assigned territory Number% through strategic budgeting and product promotion.
Expected in 05/2013
Bachelor of Arts: Communications
University of North Carolina At Charlotte - Charlotte, NC

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Resume Overview

School Attended

  • University of North Carolina At Charlotte

Job Titles Held:

  • Customer Service Representative
  • Promotional Brand Ambassador
  • Department Manager
  • Sales Manager


  • Bachelor of Arts

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