customer service representative resume example with 20+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in [Industry] best practices and related [Product or Service] options. Effectively drive revenue with skilled promotional and problem-solving abilities. Maximizes seasonal employment as [Job Title], getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Relies on [Number] years of experience delivering excellent customer service. Applies thoughtful and practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Personable Customer Service professional offering over [Number] years of experience resolving account and service concerns for [Industry] customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
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Bancfirst Corporation – Moore, OK
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended [Product or Service] to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
First Transit – Fallbrook, CA
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Promoted high level of support and service to others through [Skill].
- Assisted customers by answering questions and fulfilling requests.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
C&S Family Of Companies – Plant City, FL
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Listened to customer needs and desires to identify and recommend optimal products.
- Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Educated customers on promotions to enhance sales.
- Increased sales [Number]% by offering advice on purchases and promoting additional products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Issued receipts and processed refunds, credits, or exchanges.
- Answered questions about store policies and concerns to support positive customer experiences.
- Folded and arranged [Type] merchandise in attractive displays to drive sales.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
- Assisted customers by answering questions and fulfilling requests.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Assisted customers with locating and choosing merchandise in any store department.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Arthur J Gallagher & Co. – West Des Moines, IA
- Exceeded service objectives by applying proven customer service and sales best practices.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Managed customer relations and customer service through daily communication and interaction.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Actively supported [Job Title]s and [Job Title]s by quickly responding to questions via phone and email and finding appropriate solutions to [Type] and [Type] issues.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
- Issued receipts and processed refunds, credits, or exchanges.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Recommended items to customers based on specific needs and explained features and benefits.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Skilled using cash register including processing sales discounts and refunds.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers entering store and promoted sales or special programs.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
USF - Saint Petersburg
* My degree concentrates on Psychology and Criminology
- Graduated with 3.25 GPA
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Resume Overview
School Attended
- USF
Job Titles Held:
- Customer Service Representative
- Clerk
- Customer Service
- Customer Service Associate
Degrees
- Bachelor of Arts
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