customer service representative resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Skills
Senior Leadership Support
Active Listening
Order Fulfillment
Sales Expertise
Report Creation
Credit Card Payment Processing
Lotus Notes
Microsoft Excel
Stocking and Replenishing
Microsoft PowerPoint
Report Transcription
Account Management
Customer Relations
Retail Sales Customer Service
Business Development Understanding
Staff Training
Managing Multiple Tasks
Quality Control
Work History
09/2019 to CurrentCustomer Service RepresentativeNutrien Ltd. | , , Hyattsville, MD
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cultivated customer loyalty, promoted repeat business and improved sales.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Resolved concerns with products or services to help with retention and drive sales.
Answered over 10 calls per shift to meet fast-paced call center demands.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
08/2017 to 08/2019Call Center Customer Service RepresentativeOriental Trading Company | , , Upper Marlboro, MD
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Resolved concerns with products or services to help with retention and drive sales.
Answered over 15 calls per shift to meet fast-paced call center demands.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Responded to customer comments and questions via LiveChat during shifts.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Described product highlights and benefits to help guide purchasing decisions.
Initiated termination of customer contract upon request.
Referred complex issues relating to online order system or technology to help desk for further evaluation.
Investigated and resolved customer inquiries and complaints quickly.
Met customer call guidelines for service levels, handle time and productivity.
Responded proactively and positively to rapid change.
Educated customers about billing, payment processing and support policies and procedures.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Promptly responded to inquiries and requests from prospective customers.
Recommended products to customers, thoroughly explaining details.
Delivered prompt service to prioritize customer needs.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Investigated and resolved accounting, service and delivery concerns.
Cross-trained and provided back up for customer service managers.
Maintained up-to-date knowledge of product and service changes.
01/2016 to 01/2017Customer Service RepresentativeNutrien Ltd. | , , Cameroon
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Communicated professionally with colleagues, freelancers and clients.
Promptly responded to inquiries and requests from prospective customers.
Managed timely and effective replacement of damaged or missing products.
Trained staff on operating procedures and company services.
Effective liaison between customers and internal departments.
Cross-trained and provided back up for customer service managers.
Investigated and resolved accounting, service and delivery concerns.
Optimized customer support by establishing collaborative service environment.
Handled customers in fast-paced setting in coordination with solid team of customer service associates.
Recorded actions taken, issues resolved and information to effectively manage customer accounts.
Assessed caller accounts to determine benefits, identify service needs and resolve issues.
Provided ongoing guest service.
Created and maintained detailed database to develop promotional sales.
Resolved issues over phone with customers daily.
Education
Expected in 09/2015 to to Bachelor of Science | Business ManagementUniversity of Buea, Buea Cameroon, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.