Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Meticulous accounting professional with advanced accounting, mathematical and accounting software expertise. Successful at keeping accounts current and accurate for compliant financial recordkeeping. Well-organized, diligent and focused professional.

Skills

Performed a wide variety of accounting/bookkeeping functions – entering daily sales orders, creating purchase orders to send to vendors, posting payments to customer accounts, invoicing, managing weekly deposits, etc using Quick Books software
Expert skills using the Microsoft office suite
15 years experience communicating, reviewing, and researching customer specific account issues and questions.
15 years supporting sales staff through a variety of tasks – creating sales order estimates, communicating directly with customers to help answer routine questions, assisting in obtaining from customers the required documentation for order processing, etc.
Expert resolving any questions or issues revolved around credit card processing.
15 years experience processing sales information and orders to enter into QuickBooks.
15 years experience processing refunds, return credits, and customer discounts.
Strong communication skills
Professional and courteous demeanor with a positive "get the job done" attitude.
15 years of data entry experience.
Highly adaptable multi-tasker used to a working in a fast paced environment.
Invoicing
Month-end reporting
Closing procedures
Bank account reconciliations
General ledger accounting expertise
Documentation
Process optimization
Accounting solutions integration
Staff management
Financial statement presentations
Data entry
Operations management
ERP software
Problem solving
Team leadership
Interpersonal relations
GAAP understanding
Accounts payable and receivable
Budget management
Dataflow oversight
Closing processes
Trend forecasting
Budget projections
Meticulous attention to detail
Payroll processing
Bookkeeping
Budgeting
Process management
AP and AR management
Invoice and payment processing
Financial management
Peachtree proficiency
Proficient in Sage
PeopleSoft expert
Cost accounting
Audit coordination
Fixed asset reporting familiarity
Analytical reasoning
Statutory reporting
Risk assessment
Financial modeling capability
Strong communication skills
Pricing and costing
Superior attention to detail
Oracle proficiency
Strategic planning
Account reconciliation specialist
IFRS proficiency
Process audits
Fiscal budgeting knowledge
Taxation proficiency
Account auditing
ATX Total Accounting Office proficiency
Accounting operations professional
Tax audits
Regulatory compliance

Auditing proficiency
Fiscal budgeting
Expert in QuickBooks Pro
Self-motivated professional
Accounting management
PeopleSoft and Essbase
Debt management
Internal control management
Financial reporting specialist
Intuit QuickBooks specialist
Financial controls development
Advanced bookkeeping skills
Problem-solving
Delinquent account management
Budget administration
ERP (Enterprise Resource Planning) software
MS Office Suite
Time management
Change management
Customer relations
Staff development
QuickBooks expert
Invoice coding familiarity
SAP expertise
Cash Flow analysis
US GAAP principles
Budget development
Account Issues
Creating Purchase Orders
Strong Work Ethic
Professional Appearance
Positive Attitude
Positive Attitude
Professional Appearance
Accounting Software
Supporting Sales Staff
Supporting Sales Staff
Courteous And Professional Demeanor
Tax Law Compliance
Data Processing
Report Preparation
Data organization
Recordkeeping
Administrative support
General Ledger Accounting Expertise
Month-End Reports
Closing Processes
Expense reports
Invoicing and collections
GL Accuracy
File and database management
Payroll Processing
Training and mentoring
File Maintenance
Commission calculation
Financial Management
15 years quick books experience
Sales and purchase order experience
Vendor management
Refund, credit, and discount experience
15 years data entry experience
Ability To Adapt
Financial Transactions
Clerical Duties
Investigate Discrepancies
Special Projects
Phone Calls

Work History

Customer Service Representative, 09/2016 to Current
Company Name – City, State

Prepared bank deposits and corporate cash shipments
Set up, tested and balanced registers for front-end employees
Verified totals, checked store transfers and assisted with price changes
Researched and resolved account discrepancies
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Offered departmental administrative support
Counted cash in register drawer at beginning and end of shift
Quickly and accurately counted drawers at start and end of each shift
Used POS system to enter orders, process payments, and issue receipts
Processed POS transactions, including checks, cash and credit purchases or refunds
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Reviewed and resolved differences between accounting information and cash drawer
Verified cash and credit payments daily
Prepared and submitted end-of-shift reports using proprietary software
Performed accurate balancing of all receipts and transactions
Traced back specific cash transactions to origins
Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
Offered advice and assistance to customers, paying attention to special needs or wants
Consulted with outside parties to resolve discrepancies and create effective solutions
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
Cultivated customer loyalty, promoted repeat customers and improved sales
Issued receipts and processed refunds, credits, or exchanges
Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Answered constant flow of customer calls
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Entered customer interaction details in proprietary software to track requests, document problems and record solutions offered
Collected customer feedback and made process changes to exceed customer satisfaction goals
Answered customer telephone calls promptly to avoid on-hold wait times
Greeted customers entering store and promoted sales or special programs
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Assisted approximately 75 customers each shift with customer service or money services questions
Maintained revenue streams by exhausting every option before offering refunds

Personal Shopper, 09/2016 to Current
Company Name – City, State

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Conferred with customers to understand needs and make targeted recommendations
Delivered high level of assistance by locating products and checking store system for merchandise at other sites
Tracked substitutions and informed customers of changes
Picked quality and accurate items for daily customer orders
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
Used consultative sales approach to understand customer needs and recommend relevant offerings
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases

Owner General Manager, 09/2006 to 03/2019
Company Name – City, State

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
Increased sales by offering advice on purchases and promoting additional products
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and sales talents
Recruited, managed and motivated retail team to give every guest positive and memorable experiences
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
Trained newly hires in upselling techniques to bolstering job expertise
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Successfully drove new product lines to increase annual profits
Assisted customers with locating and choosing merchandise in upcoming sales and auctions
Researched issues to obtain appropriate answers to customer inquiries
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
Returned change and currency and processed debit and credit card payments with 100% accuracy rate
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
Answered questions about store policies and concerns to support positive customer experiences
Trained team members in successful strategies to meet operational and sales targets
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
Mentored sales team in applying effective sales techniques and delivering top-notch customer service
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
Kept orderly and accurate accounting records by monitoring sales documentation
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
Reduced expenses by re-negotiating vendor contracts to eliminate waste and boost cost savings
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
Assisted customers by answering questions and fulfilling requests
Evaluated data on stock levels, customer sales, and other trends to make effective operational decisions
Aligned inventory processes with demand projections to maximize organizational and budget efficiency
Created and led sales promotions and advertising strategies to boost profits and bring in new customers
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Evaluated upcoming program plans to forecast expected resource needs
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
Partnered with vendors and suppliers to effectively manage and budget inventory
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
Devised, deployed and monitored processes to boost long-term business success and increase profit levels
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Reduced average contract expenses by through aggressive negotiations with vendors
Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
Implemented policies and standard operating procedures for continuous improvement
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Maintained constructive client and vendor relationships
Spear headed quality control measures to minimize downtime and propel sales
Optimized returns and investments by effectively managing and directing distribution operations
Developed project management road map to define project objectives, timelines and milestones
Advanced productivity KPIs by leading training on procedures and safety practices
Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
Developed organization systems for sales reports and financial records and strengthened operational accountability and operational efficiencies
Built relationships with customers and managed accounts to drive revenue and profit
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
Represented company to vendors, municipal customers and other external stakeholders
Streamlined and enhanced corporate accounting and operations system by initiating key work flows
Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals
Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
Aggregated and analyzed historical data related to administrative costs to prepare budgets
Performed billing, collection, and reporting functions for office
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
Completed bi-weekly payroll
Integrated logistic systems into company processes to improve operations and manage work orders and price changes
Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Compared vendor prices to ensure optimal savings
Created and finalized contracts for deals with customers
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Handled all incoming business and client requests for information
Managed CRM database, including troubleshooting, maintenance, updates and report generation
Received, screened and routed incoming calls
Designed marketing brochures and wrote website copy
Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents
Sourced vendors for special project needs and negotiated contracts
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks and SAP software
Maintained computer and physical filing systems
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Coordinated special projects and managed schedules
Prepared vendor invoices and processed incoming payments
Handed client correspondence and tracked records to foster office efficiency
Created reports and presentations
Met challenging quotas for productivity and accuracy of work
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
Designed comprehensive office budget to handle supply, labor and maintenance requirements
Solved problems timely and effectively, ensuring customer satisfaction
Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current
Employed interpersonal communication when leading cross-divisional teams
Created budgets and forecasts for management group in alignment with accounting deadlines
Implemented updated production, productivity, quality, and customer-service standards to improve company financial standing
Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers
Implemented budget and expense controls and financial policies by analyzing income and expenditures
Partnered with auditors to prepare yearly audits and ensure compliance with governmental tax guidelines
Initiated comprehensive account assessments to check viability, stability and profitability of business operations
Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing
Tracked business revenue and costs with Quickbooks, diligently reconciling accounts to maintain high accuracy
Reviewed and revised budgets to ensure efficient spending
Reconciled accounts and resolved both internal variances and discrepancies in external documentation
Evaluated return-on-investment and profit-loss projections
Renewed business insurance by scheduling values, including personal and real property, vehicles, computers, equipment, media, and accounts receivable
Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time
Oversaw documentation and reporting of expenses, sales and other transactions
Prepared monthly reports, including payment and account reconciliations and financial statements
Analyzed financial information and made proactive adjustments
Mitigated accounting risks through identification and improvement of process inefficiencies
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
Managed expense, capitalization, amortization and spend data
Overhauled process for year-end inventory audits to improve accuracy
Compiled monthly journal entries into general ledger system
Tracked all expenses and inventory purchases against budget guidelines
Prepared financial statements, business activity reports, annual budgets and other records
Maintained cash flow by monitoring bank balances and cash requirements
Oversaw departmental accounting and budgeting
Managed all areas of accounting, including accounts payable and receivable, general ledger management, banking reconciliations and monthly balance sheet statements
Input all relevant transactions and supervised properly within accounting system
Managed accounts to ensure timely payments and resolve billing discrepancies
Observed strict confidentiality regulations to ensure that all sensitive data was kept safe
Managed accurate and timely processing of over [Number] invoices per month
Automated manual accounting and financial reporting
Matched purchase orders with invoices and recorded necessary information
Reported financial data and updated financial records in ledgers and journals
Reconciled accounts, managed audits and updated financial records with remarkable accuracy
Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies
Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses
Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances
Analyzed and adjusted inconsistencies in automated supply accounting system
Created detailed expense reports and requests for capital expenditures
Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software
Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
Introduced new accounting, financial and operational systems to maximize efficiency and record keeping accuracy
Established QuickBooks accounting system to reflect accurate financial records

Education

MBA: Business Administration And ManagementAnthem College - Bryman School - City, State

Resume Overview

School Attended

Anthem College - Bryman School

Job Titles Held:

Customer Service Representative
Personal Shopper
Owner General Manager

Degrees

MBA : Business Administration And Management

Customer Service Representative Resume Example

Resume Score: 80%

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