Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Meticulous accounting professional with advanced accounting, mathematical and accounting software expertise. Successful at keeping accounts current and accurate for compliant financial recordkeeping. Well-organized, diligent and focused professional.
Skills
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Work History
Customer Service Representative, 09/2016 to Current
Cargill, Inc. – Atchison , KS
Cargill, Inc. – Atchison , KS
- Prepared bank deposits and corporate cash shipments
- Set up, tested and balanced registers for front-end employees
- Verified totals, checked store transfers and assisted with price changes
- Researched and resolved account discrepancies
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Offered departmental administrative support
- Counted cash in register drawer at beginning and end of shift
- Quickly and accurately counted drawers at start and end of each shift
- Used POS system to enter orders, process payments, and issue receipts
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Reviewed and resolved differences between accounting information and cash drawer
- Verified cash and credit payments daily
- Prepared and submitted end-of-shift reports using proprietary software
- Performed accurate balancing of all receipts and transactions
- Traced back specific cash transactions to origins
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Issued receipts and processed refunds, credits, or exchanges
- Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Answered constant flow of customer calls
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Entered customer interaction details in proprietary software to track requests, document problems and record solutions offered
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Answered customer telephone calls promptly to avoid on-hold wait times
- Greeted customers entering store and promoted sales or special programs
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Assisted approximately 75 customers each shift with customer service or money services questions
- Maintained revenue streams by exhausting every option before offering refunds
Personal Shopper, 09/2016 to Current
Town And Country Markets – Shoreline , WA
Town And Country Markets – Shoreline , WA
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Conferred with customers to understand needs and make targeted recommendations
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Tracked substitutions and informed customers of changes
- Picked quality and accurate items for daily customer orders
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
Owner General Manager, 09/2006 to 03/2019
Everett And Cobb, Ltd. – City , STATE
Everett And Cobb, Ltd. – City , STATE
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Increased sales by offering advice on purchases and promoting additional products
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and sales talents
- Recruited, managed and motivated retail team to give every guest positive and memorable experiences
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Trained newly hires in upselling techniques to bolstering job expertise
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Successfully drove new product lines to increase annual profits
- Assisted customers with locating and choosing merchandise in upcoming sales and auctions
- Researched issues to obtain appropriate answers to customer inquiries
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Answered questions about store policies and concerns to support positive customer experiences
- Trained team members in successful strategies to meet operational and sales targets
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
- Kept orderly and accurate accounting records by monitoring sales documentation
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
- Reduced expenses by re-negotiating vendor contracts to eliminate waste and boost cost savings
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Assisted customers by answering questions and fulfilling requests
- Evaluated data on stock levels, customer sales, and other trends to make effective operational decisions
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Evaluated upcoming program plans to forecast expected resource needs
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
- Partnered with vendors and suppliers to effectively manage and budget inventory
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Reduced average contract expenses by through aggressive negotiations with vendors
- Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Implemented policies and standard operating procedures for continuous improvement
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Maintained constructive client and vendor relationships
- Spear headed quality control measures to minimize downtime and propel sales
- Optimized returns and investments by effectively managing and directing distribution operations
- Developed project management road map to define project objectives, timelines and milestones
- Advanced productivity KPIs by leading training on procedures and safety practices
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
- Developed organization systems for sales reports and financial records and strengthened operational accountability and operational efficiencies
- Built relationships with customers and managed accounts to drive revenue and profit
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
- Represented company to vendors, municipal customers and other external stakeholders
- Streamlined and enhanced corporate accounting and operations system by initiating key work flows
- Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
- Aggregated and analyzed historical data related to administrative costs to prepare budgets
- Performed billing, collection, and reporting functions for office
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Completed bi-weekly payroll
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Compared vendor prices to ensure optimal savings
- Created and finalized contracts for deals with customers
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Handled all incoming business and client requests for information
- Managed CRM database, including troubleshooting, maintenance, updates and report generation
- Received, screened and routed incoming calls
- Designed marketing brochures and wrote website copy
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents
- Sourced vendors for special project needs and negotiated contracts
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks and SAP software
- Maintained computer and physical filing systems
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Coordinated special projects and managed schedules
- Prepared vendor invoices and processed incoming payments
- Handed client correspondence and tracked records to foster office efficiency
- Created reports and presentations
- Met challenging quotas for productivity and accuracy of work
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
- Designed comprehensive office budget to handle supply, labor and maintenance requirements
- Solved problems timely and effectively, ensuring customer satisfaction
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current
- Employed interpersonal communication when leading cross-divisional teams
- Created budgets and forecasts for management group in alignment with accounting deadlines
- Implemented updated production, productivity, quality, and customer-service standards to improve company financial standing
- Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers
- Implemented budget and expense controls and financial policies by analyzing income and expenditures
- Partnered with auditors to prepare yearly audits and ensure compliance with governmental tax guidelines
- Initiated comprehensive account assessments to check viability, stability and profitability of business operations
- Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing
- Tracked business revenue and costs with Quickbooks, diligently reconciling accounts to maintain high accuracy
- Reviewed and revised budgets to ensure efficient spending
- Reconciled accounts and resolved both internal variances and discrepancies in external documentation
- Evaluated return-on-investment and profit-loss projections
- Renewed business insurance by scheduling values, including personal and real property, vehicles, computers, equipment, media, and accounts receivable
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time
- Oversaw documentation and reporting of expenses, sales and other transactions
- Prepared monthly reports, including payment and account reconciliations and financial statements
- Analyzed financial information and made proactive adjustments
- Mitigated accounting risks through identification and improvement of process inefficiencies
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Managed expense, capitalization, amortization and spend data
- Overhauled process for year-end inventory audits to improve accuracy
- Compiled monthly journal entries into general ledger system
- Tracked all expenses and inventory purchases against budget guidelines
- Prepared financial statements, business activity reports, annual budgets and other records
- Maintained cash flow by monitoring bank balances and cash requirements
- Oversaw departmental accounting and budgeting
- Managed all areas of accounting, including accounts payable and receivable, general ledger management, banking reconciliations and monthly balance sheet statements
- Input all relevant transactions and supervised properly within accounting system
- Managed accounts to ensure timely payments and resolve billing discrepancies
- Observed strict confidentiality regulations to ensure that all sensitive data was kept safe
- Managed accurate and timely processing of over [Number] invoices per month
- Automated manual accounting and financial reporting
- Matched purchase orders with invoices and recorded necessary information
- Reported financial data and updated financial records in ledgers and journals
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances
- Analyzed and adjusted inconsistencies in automated supply accounting system
- Created detailed expense reports and requests for capital expenditures
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
- Introduced new accounting, financial and operational systems to maximize efficiency and record keeping accuracy
- Established QuickBooks accounting system to reflect accurate financial records
Education
MBA: Business Administration And ManagementAnthem College - Bryman School - City, State
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Resume Overview
School Attended
- Anthem College - Bryman School
Job Titles Held:
- Customer Service Representative
- Personal Shopper
- Owner General Manager
Degrees
- MBA : Business Administration And Management
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