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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Career Overview
PROFESSIONAL SUMMARY: I am a highly motivated, creative, and dedicated individual with strong organization skills. I'm Able to work in a team, as well as on my own also, provide as well as to follow instructions. I have excellent oral, written, communication, and computer skills. I'm seeking to secure a position with a well established organization, and a stable environment that will lead to a lasting relationship in my field which includes; Hospitality, Retail/Sales and Customer Service.
Work Experience
08/2012 to 07/2013
Customer Service RepresentativeConnextions Call Center － Orlando, FL
  • Insurance customer service representatives respond to inquiries from customers making sure any problems they are experiencing are resolved.
  • Duties may include preparing quotes of policy costs, explaining coverage, setting up insurance claims and suggesting the best insurance choices to customers.
  • Keep detailed records of customer transactions and concerns and follow up on customer interactions.
  • Respond to questions or complaints of customers and refer them to other staff members when needed. They may input data into the computer and organize filing systems.
  • Mastered multiple computer programs for simultaneous use during call/order process
02/2010 to 06/2012
Guest Service RepresentativeRoomba Inn － Kissimmee, FL
  • Proceeding with resort arrivals and departures
  • Provide excellent Customer service to all guest and go above and beyond to ignite a WOW experience
  • Operate resort switch board/ Create reservations
  • Handle Cash as front office cashier
  • Operate Microsoft Excel for daily activities
  • Exceed in Empowerment making every guest happy with the resorts resources
02/2008 to 01/2010
Sales Associate/Geek SquadBest Buy － Manhattan, NY
  • Marketed and sold cameras, MP3 players, GPS systems, CD/DVD media, and Wii, Xbox 360 and Playstation 3 gaming systems.
  • Worked with customers to understand desired functionality of products and recommended most cost-effective solution.
  • Led Department Associates in product and related services sales.
  • Continually monitored sales area to assure stocked shelves and pleasant shopping environment.
  • Received MVP Award for most positive experience through "mystery shopper" program.
Educational Background
2009
DiplomaHerbert H. Lehman High School － Bronx, NY
  • Computer Technician For 3 Years.
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Resume Overview

Companies Worked For:

  • Connextions Call Center
  • Roomba Inn
  • Best Buy

School Attended

  • Herbert H. Lehman High School

Job Titles Held:

  • Customer Service Representative
  • Guest Service Representative
  • Sales Associate/Geek Squad

Degrees

  • Diploma

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