PROFESSIONAL SUMMARY: I am a highly motivated, creative, and dedicated individual with strong organization skills. I'm Able to work in a team, as well as on my own also, provide as well as to follow instructions. I have excellent oral, written, communication, and computer skills. I'm seeking to secure a position with a well established organization, and a stable environment that will lead to a lasting relationship in my field which includes; Hospitality, Retail/Sales and Customer Service.
08/2012 to 07/2013
Customer Service RepresentativeConnextions Call Center － Orlando, FL
Insurance customer service representatives respond to inquiries from customers making sure any problems they are experiencing are resolved.
Duties may include preparing quotes of policy costs, explaining coverage, setting up insurance claims and suggesting the best insurance choices to customers.
Keep detailed records of customer transactions and concerns and follow up on customer interactions.
Respond to questions or complaints of customers and refer them to other staff members when needed. They may input data into the computer and organize filing systems.
Mastered multiple computer programs for simultaneous use during call/order process
02/2010 to 06/2012
Guest Service RepresentativeRoomba Inn － Kissimmee, FL
Proceeding with resort arrivals and departures
Provide excellent Customer service to all guest and go above and beyond to ignite a WOW experience
Operate resort switch board/ Create reservations
Handle Cash as front office cashier
Operate Microsoft Excel for daily activities
Exceed in Empowerment making every guest happy with the resorts resources
02/2008 to 01/2010
Sales Associate/Geek SquadBest Buy － Manhattan, NY
Marketed and sold cameras, MP3 players, GPS systems, CD/DVD media, and Wii, Xbox 360 and Playstation 3 gaming systems.
Worked with customers to understand desired functionality of products and recommended most cost-effective solution.
Led Department Associates in product and related services sales.
Continually monitored sales area to assure stocked shelves and pleasant shopping environment.
Received MVP Award for most positive experience through "mystery shopper" program.
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Companies Worked For:
Connextions Call Center
Herbert H. Lehman High School
Job Titles Held:
Customer Service Representative
Guest Service Representative
Sales Associate/Geek Squad
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