Customer service representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Skilled [Job Title] committed to addressing customer concerns with speed, accuracy and professionalism.Resourceful [Job Title] who consistently meets and exceeds productivity goals.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • Service solutions expert
  • High customer service standards
  • Dedicated to process improvement
  • Negotiation competency
  • Proficient with Microsoft Office Suite
  • Conflict resolution proficiency
Accomplishments

Experience
Customer service representative, 05/2011 to 12/2012Company NameCity, State

Collected customer feedback and made process changes to exceed customer satisfaction goals.Managed quality communication, customer support and product representation for each client.


Scanner, 05/2015 to 12/2015Company NameCity, State

Supervised material flow, storage and global order fulfillment.Maintained accurate stock records and schedules.Unloaded, picked, staged and loaded products for shipping.

Floater , 03/2013 to 04/2014Company NameCity, State

Assessed customer needs and responded to questions.Cleaned and straightened work area.Bagged merchandise by following standard procedures.Organized register supplies.Worked with customer service to resolve issues.Rotated stock to maintain freshness.

Education
Associate of Arts:Audio ProductionMountain View City, State, USA

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Resume Overview

School Attended

  • Mountain View

Job Titles Held:

  • Customer service representative
  • Scanner
  • Floater

Degrees

  • Associate of Arts : Audio Production

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