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customer service represenative 3 resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
  • New Business Development Customer Service Management Business Operations Key Account Management Training & Development Quality Assurance Strategic Marketing Team Leadership/Supervision Program Development
  • Managed approximately 100 major government and education sector accounts generating average $450K in monthly revenue; extensive Federal, technology sales background and professional credentials
Skills
  • New Business Development
  • Customer Service Management
  • Business Operations
  • Key Account Management
  • Training & Development Quality Assurance
  • Strategic Marketing
  • Team Leadership / Supervision
  • Program Development
Experience
Business Development Manager, 10/2021 - Current
Rocky Brands, Inc. Rock Island, IL,
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Facilitated and managed business development plan based on market and industry research.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Prospected for new business by developing targeted solicitation plans for key accounts.
  • Negotiated and prepared contracts to secure new business and retain existing clients.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Secured new opportunities from existing customers to maximize and enhance growth at each account.
  • Established strong client relationships to drive business development.
Delivery Driver , 11/2019 - Current
Ockham Hartford, CT,

Deliver food from various restaurants to customers. Also deliver items from select stores. Must meet certain time delivery goals as well as making sure the customer is satisfied with order delivered. Have delivered 700+ orders.

CUSTOMER CARE REPRESENATIVE , 05/2021 - 08/2021
Spectrum Jamaica, NY,
  • Responsible for ensuring that all customer needs are promptly addressed by responding to customers’ requests, inquiries and concerns in a timely and accurate manner, while exercising the highest level of customer service and quality.
  • Assessed customer account information to determine current issues and potential solutions.
  • Set up and activated customer accounts.
Contact Tracing CSR 3, 03/2021 - 05/2021
TTEC City, STATE,

Use effective problem solving techniques to provide geneal information and customer assistance for quality service.

  • Researches, analyzes and resolves customers problems and inquiries in regards to COVID 19.
  • Scheduled appointments for COVID 19 vaccinations
  • Use effective questioning techniques to verify/confirm customers concern
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked programs and provided services to improve consumer retention.
  • Completed paperwork within established guidelines to document consumer requests.
  • Assessed customer account information to determine current issues and potential solutions.
SR. IT SALES CONSULTANT, 12/1997 - 10/2020
Santa Fe Cookie Company City, STATE,
  • Research and respond to Federal RFQ's and Market Research Request.
  • Manage Federal VTC and CCTV Projects within the Air Force Successfully manage 100 key State, Commercial, Higher Education, and K-12 accounts to maximize technology sales and solutions.
  • Maintains accounts on daily basis with technology ranging from high end SAN ,networking to computer hardware and mobile Interactive Technology.
  • Weekly prospecting in all areas for new opportunities.
  • Key focus is finding the end-users main needs and find the best cost effective solution.
  • Research and respond to RFP's for technology and services.
  • Research, respond and connect SLED team with the necessary contracts needed to do business.
  • Position spans both outside and inside sales as well as remote management of sales operations and team members.
SENIOR SUPERVISOR, 01/1992 - 12/1997
Company Name City, State,
  • Contributed dynamic leadership skills toward effectively training, coordinating and directing over 400 Customer Service Representatives (CSRs) in fast-paced customer service outsourcing environment Actively collaborated with Project Managers to define, develop and implement efficient projects in time-sensitive setting Proficiently managed CSR team statistics and business data to effectively evaluate performance, identify inefficiencies and maximize bottom-line results Projects worked - Bell South, Imagination, CompuServe, NexTel, BMG, Discovery Channel.
STORE MANAGER, 12/1988 - 12/1992
Company Name City, State,
  • Drove company's retail operations, including customer service and associate leadership Concurrently collaborated in spearheading wholesale business and marketing activities.
Education and Training
BA: COMMUNICATIONS, SPEECH COMMUNICATIONS, Expected in 1993
-
University of Colorado - ,
GPA:
Status -
Activities and Honors
  • Distinguished Service Award 2014
  • Outstanding Contribution Award; 2007
  • Dream Maker Award; 2007
  • Employee of the Year; 2006
  • Distinguished Service Award; 2004
Certifications

Microsoft Academic Software Sales ~ HP Printing & Imaging Sales ~ Xerox Printing & Imaging~ HP Networking Sales Certified~ Apple Sales Certified~ Dell Sales Certified

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Resume Overview

School Attended

  • University of Colorado

Job Titles Held:

  • Business Development Manager
  • Delivery Driver
  • CUSTOMER CARE REPRESENATIVE
  • Contact Tracing CSR 3
  • SR. IT SALES CONSULTANT
  • SENIOR SUPERVISOR
  • STORE MANAGER

Degrees

  • BA

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