* Types 40 WPM
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.Callers needed a file inusrance claims for lost,stolen,damaged malfunctioning devices. Verfiy customer and determine type of loss. During claim processing I entered notes on the claim filed. Completed and processed all necessary forms. Confirm shipping address. Entered and processed credit card information if payment is approved i shipped replacement phone via UPS.
Call center, Strong interpersonal skills, Computer literate, Credit, CRM, addressing customer concerns, clients, customer satisfaction, customer service, database, documentation, senior management, fashion, fast, forms, inventory, listening, Marketing, Merchandising, Persuasive, policies, POS, pricing, problem solving, speaker, receptionist, research, Retail sales, sales, Spanish, team player, telephone, phone
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