Energetic and loving person with 9yrs of assisting children as well as other staff members. Works well as part of a team
while following other directives. Experienced leadership skills with excellent client and project management skills.
Action-oriented with strong ability to communicate effectively with technology, executive, and business
audiences. Proactive and self-sufficient in creative innovative ways to successfully accomplish a task. Also a very
organized, friendly, motivated, and people oriented person. Talented at creating a safe, stimulating environment for
others and myself. Expertly leads individual and group activities to encourage learning and develop social interaction
Client-focused File/records maintenance
results. Quick learner
as well as Microsoft Office Computer proficient.
Strong medical ethic
Problem resolution ability
Very strongmedical terminology knowledge
Knowledge of wound care dressing and changes
Adept in oxygen machine maintenance
Medical coding capability
Communicating with patient families
Knowledge of the ins and outs of Child Protective Services (CPS)
High customer service standards
Customer Service Rep07/2016 to CurrentAlick's Home MedicalSouth Bend, IN
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Properly directed inbound calls in phone queues to improve call flow.
Operated equipment safely and efficiently at all times.
Completed and submitted clinical documentation in accordance with agency guidelines.
Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
Exhibited compassionate care and communication with regard to issues of death and dying.
Educated patients about the equipment that was and/or is being ordered for personal use.
Provided necessary health education for patients about the products and equipment.
Provided on-call care at all times of day and night.
Obtained information by contacting appropriate personnel or patients.
Scanned incoming documentation.
Disseminated information to correct department, individual or outside location.
Followed-up with insurance companies and individuals to resolve discrepancies.
Mental Health Tech07/2015 to 07/2016OaklawnMishawaka, IN
Charted and recorded information in client files.
Tracked client movement on and off the unit by documenting
times and destinations of clients.
Quickly responded to crisis situations when severe mental health and behavioral issues arose.
and documented their medical histories.
Engaged patients with games, crafts, cooking, music, reading and other activities.
Partnered with team of registered nurses to achieve overall well-being of all patients.
Assisted patients with bathing, dressing, hygiene and grooming.
Transported patients to and from different departments.
Ensured safety and well-being of patients.
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and
cashier10/2014 to 02/2015Old Navy
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Developed positive customer relationships through friendly greetings and excellent service.
Operated a cash register for cash, checks and credit cards transitions.
Priced merchandise, stocked shelves and took inventory of supplies.
Identified potential shoplifters and alerted management.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
teacher09/2008 to 11/2015Faith Apostolic Child CareSouth Bend, IN
Encouraged good behaviors using the positive reinforcement method.
Instructed children on proper health and personal habits.
Communicated openly with children's parents about daily activities and behaviors.
Meticulously sanitized toys and play equipment.
Addressed behavioral and learning issues with parents and daycare management.
Engaged with children on an individual basis in a pleasant manner.
Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and
safety, emergency contact information and incident reports.
Education and Training
Associate of Science: medical assisting 2017Brown Mackie CollegeSouth Bend, IN, USA
Coursework in Anatomy, Physiology and Health Assessments