•10 plus years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems
•Excellent working knowledge of both Mac and Microsoft operating systems. Including OneNote, Excel and PowerPoint
•Ability to train, motivate, and supervise employees by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts the company's overall success first.
•Achieved 100% QUALITY consecutively for months while achieving more than $300,000 in each of these months as well as met or exceeded over 95% of the time
•Weekly winner of the “You are a STAR” award for recognition.
•Consistently on the “TOP PRODUCERS” list
•Consistently meeting and in most areas exceeding the standards.
•Often winner of WOW award for keeping customers loyalty with us.
•Proactive planning led to notable increase in morale on team.
Military Career ~Enlisted in the United States Army from 2001-2009. 68X (15X) and 68Y (15Y) Helicopter Mechanic Armament and Electrical Systems Repairer
Honorably Discharged April 29, 2009.
Army, Analytical skills, Automate, CPT, Electrical Systems, Engineer,ICD-9 Mechanic.
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