Skilled [Job Title] committed to addressing customer concerns with speed, accuracy and professionalism.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Customer Service Manager committed to delivering success through effective personnel and workflow management.Customer Service Manager with track record of developing a quality call center workforce.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Managed call flow with up to 20 calls in queue per minute. Always kept the call short but solved the customers issues within the short amount of time i was assiting the customer with. I got a Ace call on one of my first calls i took,.
Provided accurate and appropriate information in response to customer inquiries.Collected customer feedback and made process changes to exceed customer satisfaction goals.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Assisted with the development of the call center's operations, quality and training processes.Properly directed inbound calls in phone queues to improve call flow.
calculators, cash registers, chill, cooking, credit, Fast, mark, money, next, policies, Fast Learner, scanners, tables, answering phones, phones, typing
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