Seasoned Customer Service Manager who has directed call centers consisting of 21 representatives. Dedicated, motivated to maintain customer satisfaction and contribute to company success. Offering a record of successful job performance, effective problem solving ability and experience developing and implementing innovative solutions.
Provided accurate and appropriate information in response to customer inquiries .Demonstrated mastery of customer service call script within specified time-frames. Improved customer ratings by 78%. Developed effective relationships with all call center departments through clear communication.
Addressed customer service inquiries in a timely and accurate fashion.Ran reports and supplied data to fulfill customer report requirements. Made cold calls using a company script.
Addressed 150 website inquiries per day, converting 70 into renewal customers. Organized weekly sales reports for the sales department to track product success. Earned “Top Seller” for two consecutive quarters in a year.
Coursework in Business, Marketing and Communications.
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