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Customer Service/Quality Assurance Manager Resume Example

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CUSTOMER SERVICE/QUALITY ASSURANCE MANAGER
Summary

I enjoy providing world class customer service, I have 15 years experience of providing excellent customer service! I also have received Basic Management training and also have been certified in Serve Safety food. I also have experience in Quality Assurance, and have been with Fast Food Management.  

Highlights
  • Customer Service experienced
  • Quality Assurance experienced
  • Fast Food Management
  • Speaking over the phone to customers
  • Sales
  • Stocking
  • Inventory control
  • Handling large amounts of cash
  • cleaning
  • Placing/Rec product orders
Accomplishments

Being able to end each day by providing outstanding customer service and knowing at the end of the day the customer was left satisfied. My biggest achievement was being promoted to Quality Assurance Manager with AT&T Mobility. Also I have received over 100 accommodations from customers stating that I have been the best customer service provider they have talked to. 

Experience
April 2002
to
November 2012
AT&T MobilityCity , STATECustomer Service/Quality Assurance Manager

Answered phones, Reviewed customers bills, answered questions about the company's product. Also researched accounts for known issues and provided resolutions. Also performed quality control for about 150-200 agents and provided feedback about the call. 

Education
1997
Atwater High SchoolCity, State, united statesHigh School Diploma: General
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80Good
Resume Strength
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Resume Overview

School Attended

  • Atwater High School

Job Titles Held:

  • Customer Service/Quality Assurance Manager

Degrees

  • High School Diploma : General

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