Customer Service/Quality Assurance Manager Resume Example
I enjoy providing world class customer service, I have 15 years experience of providing excellent customer service! I also have received Basic Management training and also have been certified in Serve Safety food. I also have experience in Quality Assurance, and have been with Fast Food Management.
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Being able to end each day by providing outstanding customer service and knowing at the end of the day the customer was left satisfied. My biggest achievement was being promoted to Quality Assurance Manager with AT&T Mobility. Also I have received over 100 accommodations from customers stating that I have been the best customer service provider they have talked to.
Answered phones, Reviewed customers bills, answered questions about the company's product. Also researched accounts for known issues and provided resolutions. Also performed quality control for about 150-200 agents and provided feedback about the call.
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Resume Overview
School Attended
- Atwater High School
Job Titles Held:
- Customer Service/Quality Assurance Manager
Degrees
- High School Diploma : General
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