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Customer Service Operator/Advisor Resume Example

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CUSTOMER SERVICE OPERATOR/ADVISOR
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in automotive repair industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Complaint resolution
  • Training development aptitude
  • Service standard compliance
  • Money handling abilities
  • Professional telephone demeanor
  • Multi-line phone talent
  • Receiving support
  • Staff education and training
  • Recordkeeping strengths
Work History
Customer Service Operator/Advisor , 08/2016 to Current
CarMax – Tampa, FL
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Recommended maintenance and repairs to customers, thoroughly explaining details.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests for products, services and company information.
  • Promised best prices for repairs customer services and maintained accuracy when determining quotes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered excellent customer service, resulting in consistent top advisor in region.
  • Trained staff on operating procedures and company services.
Office Manager, 01/2014 to 03/2016
AmeriTree Experts – Baltimore, MD
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Handled all incoming business and client requests for information.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Business Owner, 03/2007 to 01/2014
TimberCare Tree Experts, Inc. – Baltimore, MD
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained motivated and well-paid sales team by calculating commission payments on time.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Learned and remained updated on statutory requirements and regulations.
  • Applied human resources expertise to optimize hiring, training and performance.
Education
High School DiplomaKenwood High School Ib And Sports Science - Baltimore, MD
References upon request

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Resume Overview

Companies Worked For:

  • CarMax
  • AmeriTree Experts
  • TimberCare Tree Experts, Inc.

School Attended

  • Kenwood High School Ib And Sports Science

Job Titles Held:

  • Customer Service Operator/Advisor
  • Office Manager
  • Business Owner

Degrees

  • High School Diploma

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