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customer service operator advisor resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs.

Skills
  • Complaint resolution
  • Training development aptitude
  • Money handling abilities
  • Professional telephone demeanor
  • Multi-line phone talent
  • Receiving support
  • Staff education and training
  • Recordkeeping strengths
Work History
Customer Service Operator/Advisor , 08/2016 - Current
Oklahoma Mental Health Council Lawton, OK,
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Recommended maintenance and repairs to customers, thoroughly explaining details.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests for products, services and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained staff on operating procedures and company services.
Business Owner, 03/2007 - 01/2014
TimberCare Tree Experts, Inc. City, STATE,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained motivated and well-paid sales team by calculating commission payments on time.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Learned and remained updated on statutory requirements and regulations.
  • Applied human resources expertise to optimize hiring, training and performance.
Office Manager, 01/2014 - 03/2016
AmeriTree Experts City, STATE,
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Handled all incoming business and client requests for information.
  • Liaised with clients and addressed inquiries, appointment requests and billing questions.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Education
High School Diploma: , Expected in
-
Kenwood High School Ib And Sports Science - Baltimore, MD
GPA:
Status -

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Resume Overview

School Attended

  • Kenwood High School Ib And Sports Science

Job Titles Held:

  • Customer Service Operator/Advisor
  • Business Owner
  • Office Manager

Degrees

  • High School Diploma

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