Focused with 20 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.
Taught children to organize toys, wash hands and [Task] leading by example.
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