customer service manager resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Ambitious Customer Service manager with solid history of success in Aviation operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 11 years of related experience and pursuing new professional challenges with room for advancement at American Airline.
Customer-oriented Manager bringing 11-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Talented in assessing systems and developing strategies to reduce process lags. Good organizational and problem-solving abilities.
Skills
Client relations and retention
Conflict resolution techniques
Persuasive
Schedule coordination
Talent development
Focused on customer satisfaction
Cross-functional collaboration
Workforce Management
Deadline-oriented
Training and coaching
Skilled multi-tasker
Customer Service
Meticulous attention to detail
Research ability
Experience
Customer Service Manager, 09/2019 to Current Ascension Health – Kokomo, IN,
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Delivered continuous training to associates to maximize performance and customer relations skills.
Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
Evaluated employee job performance and motivated staff to improve productivity.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Assessed departmental operations to determine areas for customer service improvement and support.
Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
Created training manuals targeted at resolving simple and difficult customer issues.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Ramp Agent, 08/2017 to 08/2019 G2 Secure Staff – Sacramento, CA,
Loaded and unloaded aircraft cargo, passenger baggage and freight.
Operated conveyor belts, push-back tractors and aircraft tugs daily.
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Connected electrical power units and service hoses to aircraft.
Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Protected customers' baggage from loss, theft and damage.
Coordinated day-to-day schedules, tasks and positions for ground crew.
Used scanners to track parcel information such as condition or receipt.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Customer Service Supervisor, 02/2015 to 02/2017 Monster Beverage 1990 Corporation – Oklahoma City, OK,
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Evaluated employee job performance and motivated staff to improve productivity.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Assessed departmental operations to determine areas for customer service improvement and support.
Customer Service Agent, 10/2010 to 02/2015 Ait Worldwide Logistics – Union City, GA,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Set up and activated customer accounts.
Trained new employees on procedures and policies to maximize team performance.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
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