Energetic, reliable, compassionate, outgoing, responsible. Expertly skilled in carefully listening to directions from parents as well as requests from children. Superior skills meeting & exceeding parental expectations while maintaining routines & following commitments in consistent, organized, positive, safe, healthy, loving environment.
Highlights Valid, clean driver's license & background check 20+ years passionate care from birth to age 15 Stellar references, dedicated, reliable, punctual Family oriented, Animal lover Schedule, event, menu planning Sports, arts & crafts, music, enthusiast Household maintenance & Culinary skills Experience with special needs, developmental Tutor, mentor experience disorder & IEP familiarity Emotionally supportive, patient, active listener
Accomplishments Served as Executive Vice President for the PTA Board 2 years Spearheaded school fundraiser, successfully raising $5000 for the improvement of school library and software development. Simultaneously served as Room Parent for two classrooms four years in a row Chaperoned field trips and after school activities Received public recognition & plaque for personal donation & construction of a custom playground shade pavilion at local elementary school Volunteered 6 years as Team Parent for baseball & football teams Over 10 years working in depth with special needs children, including those with learning disabilities, developmental & behavioral challenges Helped students reach their IEP goals. Created a private tutoring program for students with diagnosed learning disabilities. Supervised groups of up to 18 children from birth to 15 years of age.
Customer Service Manager08/2001
to 03/2003 NextStudent, Inc – Phoenix,
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Served as the main liaison between customers, management and sales team.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Developed reputation as an efficient service provider with high levels of accuracy.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Helped drive sales goals and achieve monthly quotas.
to 01/2011 BGE/Five Guys Burgers & Fries – Suwanee,
Executive assistant to franchise owner of Five Guys Burgers & Fries for Southern Indiana & Louisville, Kentucky territory consisting of three working stores & one store build out in a thirteen store territory.
Assigned revamp of internal organization after firing previous operator for neglect & mismanagement.
Role focused mainly on human resources, accounts receivable, accounts payable.
Tasked miscellaneous general & executive administrative duties including data management & analysis.
Communicated daily with president directly Answered phone calls, arranged conference calls for the president Resolved many issues on own initiative; advised president of issues requiring executive attention Handled confidential information responsibly, managed multiple priorities simultaneously Managed benefits programs such as medical, dental, 401k, pension, fmla, std/ltd, unemployment, workers compensation Monitored compliance with company procedures Maintained current understanding of new/existing laws/regulations Generated, operating, instruction, training manuals Maintained user accounts, mobile devices, vpn, directory permissions, office equipment Managed special projects as assigned, including development of reports as requested Reviewed AP & AR invoices, contracts, vouchers for accuracy Performed nightly reviews of deposits, draws, reconciliation, monitored cash accounts, receivable balances Ensured timely payments of mortgages, utilities Negotiated with vendors, contractors.
Customer Service Manager & Executive Administrator08/2001
to 07/2008 Phoenix,
Over a decade working in higher education finance, initially tasked to establish, build, maintain entire customer service department for a student loan start up company that grew from 4 to 800 employees in 5 years while funding over $10 billion in loan volume.
Once successfully completing build out of customer service department, transferred to exclusively handle all reconciliation for company entire loan volume, working directly for COO & CFO.
Overtime assigned as well for completing specialized reporting tasks, providing support to top executives & owners Trained, assisted and supervised clerical staff Established work procedures and schedules, tracked daily work Managed projects and contributed to team work as necessary Set up & managed paper or electronic filing systems, recorded information in accordance with company procedures Attended meetings, professional developments, trainings Composed, distributed routine correspondence, reports, presentations - statistical, daily, weekly, monthly, year end reports Multi tasked according to priority of requests Remained flexible to ever changing environment Assisted with user provisioning Created, verified, maintained complete, accurate student loan files in hard copy, electronic form via data entry in database.
High School Diploma: Mira Mar Community College-
CAGeneral Education, Early Childhood Development
accounts payable, accounts receivable, administrative, AP, AR, arts, benefits, clerical, interpersonal, communication skills, contracts, customer service, customer service, data management & analysis, data entry, database, filing, finance, firing, human resources, instruction, meetings, office equipment, presentations, reporting, safety, teacher, team work, phone, training manuals, utilities, vpn