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customer service manager resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Skills
  • Customer Relationship Management Software (CRM)
  • Inter-department collaboration
  • Personnel training and development
  • Exceptional telephone etiquette
  • Staff education and training
  • Exceptional interpersonal communication
  • Training and mentoring
  • Effective problem solver
  • Complaint resolution
  • Skilled trainer
  • Microsoft Outlook, Word and Excel
  • Customer Relations
Work History
07/2015 to 08/2016
Customer Service Manager Fellowes, Inc. Mesa, AZ,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
05/2015 to 07/2015
Telecommunicator City Of Largo, Fl Largo, FL,
  • Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Adapted and modified standard techniques, procedures and criteria to solve complex problems.
  • Analyzed and interpreted complex data from multiple sources.
  • Performed day-to-day monitoring, management, administration and support of alarm systems.
05/2015 to 07/2015
Deputy Jailer Morris County Sheriff's Office City, STATE,
  • Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Patrolled facility and work areas to complete headcounts of inmates.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Oversaw conduct of more than 50 prisoners to prevent escapes or violent behavior.
  • Examined incoming and outgoing mail to detect contraband.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Created and maintained arrest files on inmates processed through jail.
08/2012 to 03/2015
Response Force Leader USAF City, STATE,
  • Leveraged polished written and verbal communication skills to provide senior leaders with information needed to make strategic tactical decisions.
  • Remained composed and poised in physically demanding, high-stress situations and taught others how to remain same level-headed approach.
  • Provided immediate visual assessment of all alarms from WSA perimeter and structures
  • Lead and directed Security Forces during tactical deployments in support of protection Level 1 assets
  • Ensured safety and security of conventional resources and personnel location within the installation's 32 acre WSA
  • Assumed command and control of WSA security Forces when Area Supervisor was no longer able to fulfill duties
  • Actively sought out NCIC certification; aided in ten warrant apprehensions, increasing safety of base populace
  • Inspected 200+ vehicles at ICEP; confiscated four weapons and 12 bottles of narcotics
  • Assisted in drug bust at Oscar 5 commercial search pit
  • Completed College Composition Modular CLEP;CCAF
  • Trained 8 Airman/NCO's on DBIDS system
  • Ensured flawless entry of seven Type III movements; safeguarded over $2B in critical assets with Department of Energy
Education
Expected in 05/2023 to to
Bachelor’s : Criminal Justice
Texas A&M University - Texarkana - Texarkana, TX
GPA:
Expected in 05/2018 to to
Associate of Applied Science: Psychology
Northeast Texas Community College - Mount Pleasant, TX
GPA:

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Resume Overview

School Attended

  • Texas A&M University - Texarkana
  • Northeast Texas Community College

Job Titles Held:

  • Customer Service Manager
  • Telecommunicator
  • Deputy Jailer
  • Response Force Leader

Degrees

  • Bachelor’s
  • Associate of Applied Science

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