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Customer Service Manager Resume Example

Resume Score: 80%

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CUSTOMER SERVICE MANAGER
Professional Summary
  Customer service management professional experienced in all areas of accounting and customer care. Team player with exceptional listening and critical thinking skills.
Skills
  • Excellent customer service skills
  • Customer relations
  • Personnel development
  • Bank deposit procedures
  • Staff training and development
  • Opening and closing procedures
  • Hourly shift management
  • POS systems
  • Merchandising
  • Detail-oriented
Work History
Customer Service Manager, 07/2005 to Current
Publix Supermarkets – Canton, GA

  • Managed staff of 50 sales associates, one team leader, and one assistant manager.
  • Completed payroll for a store with 100+ associates.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Interviewed job candidates and made staffing decisions
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Organized private mailbox system using mailbox manager software.
  • Scheduled and led quarterly store meetings for customer service employees.
  • Reported to the district manager regarding all store and staff issues.
  • Trained and developed new associates on POS system and key sales tactics.
  • Counted cash drawers and made bank deposits.
  • Fully trained as a Manager in Charge.
Assistant Customer Service Manager, 11/2002 to 07/2005
Publix Supermarkets – Norcross, GA

  • Promoted from Team Leader to Assistant Manager within 18 months.
  • Counted cash drawers and made bank deposits.
  • Interviewed job candidates and made staffing decisions.
  • Managed staff of 20+ sales associates.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Organized private mailbox system using mailbox manager software.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
Customer Service Staff, 10/2000 to 11/2002
Publix Supermarkets – Duluth, GA

  • Entered financial data into the company accounting database to be verified and reconciled.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Answered an average of twenty calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Operated a POS system to itemize and complete an average of number customer purchases.
Education
High School Diploma: Health Occupations , 1999
North Hall High School - Gainesville, GA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Publix Supermarkets

School Attended

  • North Hall High School

Job Titles Held:

  • Customer Service Manager
  • Assistant Customer Service Manager
  • Customer Service Staff

Degrees

  • High School Diploma : Health Occupations , 1999

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