Customer Service Manager Resume Example Publix Supermarkets

CUSTOMER SERVICE MANAGER

Professional Summary

Customer service management professional experienced in all areas of accounting and customer care. Team player with exceptional listening and critical thinking skills.

Skills

Excellent customer service skills
Customer relations
Personnel development
Bank deposit procedures
Staff training and development
Opening and closing procedures

Hourly shift management
POS systems
Merchandising
Detail-oriented

Work History

Customer Service Manager, 07/2005 to Current
Publix Supermarkets – Canton, GA

Managed staff of 50 sales associates, one team leader, and one assistant manager.
Completed payroll for a store with 100+ associates.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Interviewed job candidates and made staffing decisions
Examined merchandise to verify that it was correctly priced and displayed.
Organized private mailbox system using mailbox manager software.
Scheduled and led quarterly store meetings for customer service employees.
Reported to the district manager regarding all store and staff issues.
Trained and developed new associates on POS system and key sales tactics.
Counted cash drawers and made bank deposits.
Fully trained as a Manager in Charge.

Assistant Customer Service Manager, 11/2002 to 07/2005
Publix Supermarkets – Norcross, GA

Promoted from Team Leader to Assistant Manager within 18 months.
Counted cash drawers and made bank deposits.
Interviewed job candidates and made staffing decisions.
Managed staff of 20+ sales associates.
Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed.
Organized private mailbox system using mailbox manager software.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.

Customer Service Staff, 10/2000 to 11/2002
Publix Supermarkets – Duluth, GA

Entered financial data into the company accounting database to be verified and reconciled.
Streamlined daily reporting information entry for efficient record keeping purposes.
Managed and responded to all correspondence and inquiries from customers and vendors.
Answered an average of twenty calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Maintained cleanliness and presentation of stock room and production floor.
Directed calls to appropriate individuals and departments.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Operated a POS system to itemize and complete an average of number customer purchases.

Education

High School Diploma: Health Occupations , 1999
North Hall High School - Gainesville, GA

Resume Overview

Companies Worked For:

Publix Supermarkets

School Attended

North Hall High School

Job Titles Held:

Customer Service Manager
Assistant Customer Service Manager
Customer Service Staff

Degrees

High School Diploma : Health Occupations , 1999

Customer Service Manager Resume Example

Resume Score: 80%

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